IT Specialist

Military, Veterans and Diverse Job Seekers; San Diego (CA); On-site; USD 65,000 - 78,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Life insurance

Disability insurance

Job summary

Military, Veterans and Diverse Job Seekers in San Diego seeks an IT support professional to provide end-user assistance, troubleshoot hardware, software, and network issues, and perform upgrades.

The role covers system configuration, server environments, network security, and performance monitoring; strong Windows and Office skills preferred. A degree or equivalent experience is required, and drug testing is part of the process.

Qualifications

• Bachelor's degree or equivalent experience; strong networking background preferred.
• Proven troubleshooting skills to identify root causes and resolve quickly.
• Experience with Windows Server/OS and Microsoft Office Suite; software installation/configuration as a plus.
• Must pass drug test on hire and random drug testing regularly.

Responsibilities

• Provide technical support to end users via phone or chat.
• Troubleshoot network and computer-related issues.
• Perform hardware and software upgrades and repairs.
• Perform system upgrades and manage system configuration.
• Troubleshoot network security issues.
• Identify and resolve network performance issues.
• Perform network maintenance: IP routing, DHCP, DNS, WAN, WIFI configuration.
• Manage and troubleshoot server environments.
• Identify and implement best practices for IT systems management.
• Other duties as assigned.

Skills

Troubleshooting

Networking

Software installation

System configuration

IT support

Education

Bachelor's degree in Computer Science or equivalent work experience

Tools

Windows Server

Windows Operating System

Microsoft Office

Job description

The Tech will be responsible for the following:

• Provide technical support to end users, including resolving issues with hardware, software, networking, and other devices.
• Troubleshoot and resolve network and computer-related issues.
• Perform hardware and software upgrades and repairs.
• Perform system upgrades and manage system configuration.
• Troubleshoot network security issues.
• Identify and resolve network performance issues.
• Perform network maintenance tasks including but not limited to: IP routing, DHCP, DNS, WAN connectivity, WIFI configuration, etc..
• Manage and troubleshoot network security issues.
• Identify and resolve problems with server environments such as: hardware, software, networking, backups, etc..
• Identify and implement best practices for IT systems management.
• Provide end user support via phone or chat as needed.
• Other duties as assigned.

Qualifications:

• Bachelor's degree in Computer Science or equivalent work experience required. A strong technical background is preferred but not required. A strong background in Networking is also preferred but not required.
• Strong troubleshooting skills with the ability to identify root cause of problems and resolve them quickly are required. A strong understanding of Windows Server/Windows Operating System/Microsoft Office Suite is required along with the ability to install/configure software on computers is preferred but not required.
• Must be able to pass a drug test upon hire and random drug testing on a regular basis as well as drug screening at least yearly (optional).

Benefits:

We offer medical, dental, vision, life insurance, disability insurance, 401K and more!