IT Support Specialist – PC & Server Expert

Bow Wave LLC; Washington (District of Columbia); On-site; USD 55,000 - 75,000; Full time

Job summary

Bow Wave LLC in Washington, DC is seeking a customer-focused IT support specialist. You will provide end-user support for PC, server, or mainframe applications and hardware.

You will work with network services and software teams to restore service, simulate user problems, and recommend system improvements while maintaining up-to-date technical skills. This entry-level to mid-level role offers exposure across hardware, software, and service processes in a dynamic environment.

Responsibilities

• Provides end-user support for PC, server, or mainframe applications and hardware.
• Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
• Simulates or recreates user problems to resolve operating difficulties.
• Recommends systems modifications to reduce user problems.
• Maintains currency and highest level of technical skill in field of expertise.

Job description

Bow Wave LLC in Washington, DC is seeking a customer-focused IT support specialist. You will provide end-user support for PC, server, or mainframe applications and hardware.

You will work with network services and software teams to restore service, simulate user problems, and recommend system improvements while maintaining up-to-date technical skills. This entry-level to mid-level role offers exposure across hardware, software, and service processes in a dynamic environment.