End-User IT & Digital Workplace Specialist

Le Creuset

Early Branch (SC)

On-site

USD 70,000 - 90,000

Full time

4 days ago

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Job summary

Le Creuset is seeking an IT Analyst to deliver a secure, modern technology experience for associates across the organization. You will provide end-user support, manage devices, and help optimize productivity with Microsoft 365 tools and Intune.

You will work across corporate, retail, and distribution environments, handling requests, incidents, and escalations with a customer-first mindset while collaborating with IT teams to improve processes and services.

Qualifications

Experience supporting end-user technology, help desk operations, desktop support, or digital workplace environments.
Strong working knowledge of Microsoft 365 apps and services (Teams, SharePoint, Exchange Online, OneDrive).
Familiarity with endpoint management solutions such as Microsoft Intune.
Understanding of user accounts, identity and access management, onboarding/offboarding processes.
Excellent troubleshooting and analytical skills.
Strong customer service mindset and ability to explain tech clearly.

Responsibilities

Provide day-to-day technical support for associates across corporate, retail, and distribution environments.
Troubleshoot and resolve hardware, software, application, and connectivity issues in a timely and professional manner.
Manage and fulfill service requests, incidents, and escalations while meeting established service levels.
Deliver a positive end-user experience through effective communication, follow-up, and issue resolution.
Participate in rotating On-Call support during weeknights and weekends.
Support and maintain end-user devices, including Windows and Apple hardware.
Assist with endpoint management administration and device lifecycle activities through Intune and other platforms.
Support Microsoft 365 technologies, including Teams, SharePoint, Exchange Online, and OneDrive.
Assist with rollout, adoption, and support of new workplace technologies and digital tools.
Facilitate onboarding and offboarding activities, including account setup, access provisioning, equipment deployment, and asset recovery.
Maintain accurate records of technology assets and user assignments.
Ensure user accounts and device configurations align with company standards and policies.
Support security initiatives by maintaining device compliance and assisting with endpoint protection.