End-User IT Support & ERP Services Analyst

Cajun Industries, LLC; Baton Rouge, Northern (LA, KY); Hybrid; USD 55,000 - 85,000; Full time

Job summary

The End User Services Analyst at Cajun Industries, LLC provides end-user IT support across corporate offices and project sites. You will resolve issues with Windows, Microsoft 365, devices, accounts, and applications, ensuring a consistent employee technology experience.

You will collaborate with IT, Security, and Business Applications teams to improve recurring issues, document solutions, and support onboarding, moves, and device management in a dynamic construction environment.

Qualifications

• Associate or bachelor's degree in Information Technology, Computer Science, or related field, or equivalent technical experience.

Responsibilities

• Provide advanced technical support for hardware, software, account, connectivity, printing, and mobile device issues.

Skills

Troubleshooting

Communication

Documentation

Customer service

Prioritization

Remote support

Education

Associate or Bachelor's degree in Information Technology, Computer Science, or related field

Tools

Microsoft 365

Active Directory/Entra ID

Intune

Endpoint management tools

Ticketing systems

Remote support tools

Microsoft 365 administration

Job description

The End User Services Analyst at Cajun Industries, LLC provides end-user IT support across corporate offices and project sites. You will resolve issues with Windows, Microsoft 365, devices, accounts, and applications, ensuring a consistent employee technology experience.

You will collaborate with IT, Security, and Business Applications teams to improve recurring issues, document solutions, and support onboarding, moves, and device management in a dynamic construction environment.