IT Analyst

Le Creuset; Early Branch (SC); Sur place; USD 70 000 - 90 000; Plein temps

Résumé du poste

Le Creuset is seeking an IT Analyst to deliver a secure, modern technology experience for associates across the organization. You will provide end-user support, manage devices, and help optimize productivity with Microsoft 365 tools and Intune.

You will work across corporate, retail, and distribution environments, handling requests, incidents, and escalations with a customer-first mindset while collaborating with IT teams to improve processes and services.

Qualifications

• Experience supporting end-user technology, help desk operations, desktop support, or digital workplace environments.
• Strong working knowledge of Microsoft 365 apps and services (Teams, SharePoint, Exchange Online, OneDrive).
• Familiarity with endpoint management solutions such as Microsoft Intune.
• Understanding of user accounts, identity and access management, onboarding/offboarding processes.
• Excellent troubleshooting and analytical skills.
• Strong customer service mindset and ability to explain tech clearly.

Responsabilités

• Provide day-to-day technical support for associates across corporate, retail, and distribution environments.
• Troubleshoot and resolve hardware, software, application, and connectivity issues in a timely and professional manner.
• Manage and fulfill service requests, incidents, and escalations while meeting established service levels.
• Deliver a positive end-user experience through effective communication, follow-up, and issue resolution.
• Participate in rotating On-Call support during weeknights and weekends.
• Support and maintain end-user devices, including Windows and Apple hardware.
• Assist with endpoint management administration and device lifecycle activities through Intune and other platforms.
• Support Microsoft 365 technologies, including Teams, SharePoint, Exchange Online, and OneDrive.
• Assist with rollout, adoption, and support of new workplace technologies and digital tools.
• Facilitate onboarding and offboarding activities, including account setup, access provisioning, equipment deployment, and asset recovery.
• Maintain accurate records of technology assets and user assignments.
• Ensure user accounts and device configurations align with company standards and policies.
• Support security initiatives by maintaining device compliance and assisting with endpoint protection.

Connaissances

End-user support

Help desk

Desktop support

Microsoft 365

Intune

Identity and access management

Troubleshooting

Customer service

Communication

Organization

Formation

Associate or Bachelor's in IT/CS or related field

Outils

Microsoft Intune

Microsoft 365

Description du poste

Crafting digital excellence behind timeless design.

At Le Creuset, every dish begins with a story - and every story begins with people. Since 1925, we’ve brought generations together around the table, transforming everyday meals into cherished memories. Our legacy is built on colour, craft, and a deep passion for innovation - shaped as much by our iconic products as by the people who bring them to life. We’re not just creating cookware; we’re creating moments that last a lifetime. If you’re inspired by heritage, driven by creativity, and ready to shape the future of the kitchen, we’d love to welcome you into our story.

The Recipe for Success: Role Summary

As an IT Analyst, you play a key role in delivering a seamless, secure, and modern technology experience for associates across the organization. You are passionate about technology and enjoy solving problems, improving processes, and helping associates get the most out of the tools they use every day. Acting as a trusted resource for end users, you provide technical support, maintain workplace technology solutions, and contribute to initiatives that enhance productivity, collaboration, and the overall employee experience. You approach challenges with a customer-first mindset and continuously look for opportunities to simplify and improve how technology supports the business.

End-User Support & Service Delivery

Provide day-to-day technical support for associates across corporate, retail, and distribution environments.

Troubleshoot and resolve hardware, software, application, and connectivity issues in a timely and professional manner.

Manage and fulfill service requests, incidents, and escalations while meeting established service levels.

Deliver a positive end-user experience through effective communication, follow-up, and issue resolution.

Participate in rotating On-Call support during weeknights and weekends

Digital Workplace Administration

Support and maintain end-user devices, including Windows and Apple hardware.

Assist with endpoint management administration and device lifecycle activities through Intune and other management platforms.

Support Microsoft 365 technologies, including Teams, SharePoint, Exchange Online, and OneDrive.

Assist with the rollout, adoption, and support of new workplace technologies and digital tools.

User Access & Asset Management

Facilitate onboarding and offboarding activities, including account setup, access provisioning, equipment deployment, and asset recovery.

Maintain accurate records of technology assets, inventories, and user assignments.

Ensure user accounts and device configurations align with company standards and policies.

Security & Compliance Support

Support technology security initiatives by maintaining device compliance standards and assisting with endpoint protection activities.

Partner with Information Security and other IT teams to identify and address risks affecting end-user technology.

Follow established policies and procedures related to data protection, access management, and technology governance.

Create and maintain technical documentation, knowledge articles, and standard operating procedures.

Identify opportunities to improve IT processes, user experience, and service delivery.

Participate in technology projects, system upgrades, deployments, and testing activities.

Collaborate with internal teams, vendors, and service providers to support business needs and technology initiatives.

The Perfect Blend:
What We’re Looking For

Experience supporting end-user technology, help desk operations, desktop support, or digital workplace environments.

Strong working knowledge of Microsoft 365 applications and services, including Teams, SharePoint, Exchange Online, and OneDrive.

Familiarity with endpoint management solutions such as Microsoft Intune and device lifecycle management practices.

Understanding of user account administration, identity and access management fundamentals, and onboarding/offboarding processes.

Excellent troubleshooting, problem-solving, and analytical skills.

Strong customer service mindset with the ability to support associates of varying technical skill levels.

Effective communication skills with the ability to explain technical concepts in a clear and approachable manner.

Highly organized with the ability to manage multiple priorities in a fast-paced environment.

Collaborative team player who is eager to learn, contribute, and continuously improve processes and services.

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and experience.

Why Join Our Table?

At Le Creuset, you will find your seat at our table, which is as colourful as our cookware and rich in history.Our table is grounded in our values: Passion, Integrity, Excellence, Innovation and Teamwork.

Every talent will add flavor. Every idea brings colour. And every day is a chance to create something that lasts. With the passion you bring, you become part of a timeless legacy, one that brings people together around food, stories, and meaningful shared moments.

Diversity and Inclusion Statement

We welcome applications from all qualified candidates, regardless of gender, age, disability, sexual orientation, religion or belief, marital or civil partnership status, race, ethnic or national origin. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to reach their full potential.