End-User Infrastructure Engineer

American Electric Power Co.; Columbus (OH); On-site; USD 75,000 - 93,000; Full time

Job summary

American Electric Power in Columbus, OH is seeking an IT Infrastructure Support professional to deliver second-level technical support for Windows and Mac endpoints, manage VDI environments, and assist with deployments and patching. You will work with ServiceNow, Intune, MECM, and other device-management tools, documenting issues and solutions to sustain reliable user technology services.

Qualifications include a bachelor’s degree in a related field and 2+ years of experience.

Qualifications

• Supports Windows and Mac endpoints and services.
• Experience with endpoint management and device configuration.
• Familiarity with ITIL/ITSM processes and incident handling.
• Ability to document procedures and create user guides.

Responsibilities

• Provide second-level support for end-user computing services.
• Assist with deployment, configuration, and maintenance of OS and apps.
• Manage user accounts: onboarding, offboarding, authentication.
• Respond to incidents and service requests per priorities.
• Work with IT service mgmt platform (ServiceNow).
• Participate in endpoint management using Intune and MECM, etc.
• Troubleshoot hardware/software and document findings.
• Follow cybersecurity and compliance procedures.

Skills

Windows 10/11 admin

Microsoft 365 support

Active Directory/Entra ID

Endpoint management tools

VDI support (Citrix/AVD/VMware)

Networking basics

Hardware diagnostics

Software deployment/patching

PowerShell scripting

ITSM tools (ServiceNow)

Endpoint security awareness

MFA/ Identity concepts

Phishing awareness

Customer service orientation

Communication skills

Documentation discipline

Collaboration across teams

Learning new technologies

Education

Bachelor's degree in CS/Engineering or related field

Tools

Intune

MECM/ConfigMgr

Workspace ONE

Citrix

Azure Virtual Desktop

VMware Horizon

ServiceNow

Job description

American Electric Power in Columbus, OH is seeking an IT Infrastructure Support professional to deliver second-level technical support for Windows and Mac endpoints, manage VDI environments, and assist with deployments and patching. You will work with ServiceNow, Intune, MECM, and other device-management tools, documenting issues and solutions to sustain reliable user technology services.

Qualifications include a bachelor’s degree in a related field and 2+ years of experience.