End-User Experience Engineer

American Electric Power; Columbus (OH); On-site; USD 75,000 - 93,000; Full time

Job summary

American Electric Power is seeking an IT Infrastructure Support professional in Columbus, OH to deliver high-quality end-user computing solutions. You will plan, deploy, and support Windows and Mac devices, VDI environments, and security tooling while collaborating with project teams.

You will work with Intune, MECM/ConfigMgr, Workspace ONE, and modern identity management practices to maintain reliable services and documentation. Some local travel and after-hours on-call are expected.

Qualifications

• 2+ years of relevant IT support experience in enterprise environments.
• Experience with Windows 10/11, Microsoft 365, and AD/Entra ID fundamentals.
• Proficient in deploying and managing endpoint devices and security practices.

Responsibilities

• Provide second-level support for end-user computing services including desktops, laptops, VDIs, and mobile devices.
• Assist with deployment, configuration, and maintenance of Windows and macOS, apps, and endpoints.
• Manage user accounts and access troubleshooting; respond to incidents using ITSM processes.
• Collaborate with engineers and teams to implement, document, and improve solutions.
• Participate in on-call rotations and local travel as needed.

Skills

Windows administration

Microsoft 365 support

Active Directory/Entra ID

Endpoint management tools

VDI support

Networking basics

Hardware diagnostics

Software deployment/patching

PowerShell scripting

ITSM tools (ServiceNow)

Endpoint security awareness

MFA/Identity concepts

Phishing awareness

Education

Bachelor's degree in computer science/engineering or related field

Tools

Intune

MECM/ConfigMgr

Workspace ONE

Citrix

Azure Virtual Desktop

VMware Horizon

JAMF

Job description

American Electric Power is seeking an IT Infrastructure Support professional in Columbus, OH to deliver high-quality end-user computing solutions. You will plan, deploy, and support Windows and Mac devices, VDI environments, and security tooling while collaborating with project teams.

You will work with Intune, MECM/ConfigMgr, Workspace ONE, and modern identity management practices to maintain reliable services and documentation. Some local travel and after-hours on-call are expected.