End User Engineer

American Electric Power; Columbus (OH); On-site; USD 75,000 - 93,000; Full time

Job summary

American Electric Power is seeking an IT Infrastructure Support professional in Columbus, OH to deliver high-quality end-user computing solutions. You will plan, deploy, and support Windows and Mac devices, VDI environments, and security tooling while collaborating with project teams.

You will work with Intune, MECM/ConfigMgr, Workspace ONE, and modern identity management practices to maintain reliable services and documentation. Some local travel and after-hours on-call are expected.

Qualifications

• 2+ years of relevant IT support experience in enterprise environments.
• Experience with Windows 10/11, Microsoft 365, and AD/Entra ID fundamentals.
• Proficient in deploying and managing endpoint devices and security practices.

Responsibilities

• Provide second-level support for end-user computing services including desktops, laptops, VDIs, and mobile devices.
• Assist with deployment, configuration, and maintenance of Windows and macOS, apps, and endpoints.
• Manage user accounts and access troubleshooting; respond to incidents using ITSM processes.
• Collaborate with engineers and teams to implement, document, and improve solutions.
• Participate in on-call rotations and local travel as needed.

Skills

Windows administration

Microsoft 365 support

Active Directory/Entra ID

Endpoint management tools

VDI support

Networking basics

Hardware diagnostics

Software deployment/patching

PowerShell scripting

ITSM tools (ServiceNow)

Endpoint security awareness

MFA/Identity concepts

Phishing awareness

Education

Bachelor's degree in computer science/engineering or related field

Tools

Intune

MECM/ConfigMgr

Workspace ONE

Citrix

Azure Virtual Desktop

VMware Horizon

JAMF

Job description

Job Posting End Date

08-28-2026

Please note the job posting will close on the day before the posting end date.

Job Summary

Part of a larger team delivering high quality Computer, Network, Storage and End-User Infrastructure technology solutions, on-going support to the business. Plan, research, evaluate, design, and engineer the enterprise's technology infrastructure. Provide technical support and troubleshooting, cost estimates, justifications, and recommendations. Produce technical documentation, support and configuration. Manage, plan, and maintain technical platforms including upgrading systems. Monitor system performance, and install and configure hardware. Responsible for collaborating with other Job Families such as Project Managers, Architects, Solution Engineers, Technicians, Business Analysts to deliver consistent, reliable technology solutions that leverage AEP's technology standards, architectures and best practices.

Job Description

What You'll Do:

Essential Job Functions and Tasks:

• Provide second-level support for end-user computing services, including desktops, laptops, virtual desktops (VDI), mobile devices, and peripheral equipment.
• Assist with the deployment, configuration, and maintenance of Windows and Mac operating systems, software applications, and endpoint devices.
• Support user account administration activities, including onboarding, offboarding, authentication, and access troubleshooting.
• Monitor work queues and respond to incidents, service requests, and problem tickets following established prioritization guidelines.
• Self-assign and manage workload using the organization's IT service management platform (e.g., ServiceNow).
• Participate in endpoint management activities using tools such as Microsoft Intune, MECM (Configuration Manager), JAMF, or similar device management platforms.
• Troubleshoot hardware, software, connectivity, printing, and performance-related issues while documenting findings and resolutions.
• Assist with software packaging, testing, deployment, and patch management activities to ensure endpoint compliance and security.
• Follow established cybersecurity, compliance, and operational procedures to protect company assets and data.
• Create and maintain technical documentation, knowledge articles, standard operating procedures, and user guides.
• Collaborate with senior engineers, infrastructure teams, vendors, and business partners to support end-user technology initiatives and continuous improvement efforts.
• Some occasional local travel may be required
• Participate in after-hours on-call rotation per assigned schedules (~4 weeks per year).

Required Skills:

• Windows 10/11 administration and troubleshooting
• Microsoft 365 application support (Outlook, Teams, OneDrive, Office apps)
• Active Directory and Entra ID (Azure AD) fundamentals
• Endpoint management tools (Intune, MECM/ConfigMgr, Workspace ONE, or similar)
• Virtual Desktop Infrastructure (VDI) support (Citrix, Azure Virtual Desktop, VMware Horizon)
• Basic networking knowledge (DNS, DHCP, TCP/IP, VPN, Wi-Fi)
• Hardware diagnostics and repair for laptops, desktops, and peripherals
• Software installation, packaging, deployment, and patch management
• PowerShell scripting fundamentals for automation and troubleshooting
• IT Service Management (ITSM) tools such as ServiceNow
• Endpoint security and vulnerability awareness
• Multi-factor authentication (MFA) and identity management concepts
• Phishing and social engineering awareness

Other Competencies:

• Customer service orientation and user-focused problem solving
• Analytical and troubleshooting abilities
• Strong verbal and written communication skills
• Attention to detail and documentation discipline
• Time management and workload prioritization
• Ability to follow established processes and procedures
• Collaboration and teamwork across technical and business groups
• Adaptability and willingness to learn new technologies
• Critical thinking and root cause analysis
• Professionalism and accountability
• Positive attitude under pressure
• Initiative to identify and implement improvements

Location:

Columbus, OH

What we are looking for:

Education requirements are listed below:

• Bachelor's degree in computer science, engineering, or related technical field is required.

Work Experience requirement listed below:

• 2 years of relevant work experience is required. An equivalent combination of education and experience may be considered.

At AEP, we're more than just an energy company - we're a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Data

Compensation Grade:

SP20-006

Compensation Range:

$74,551.00 - $93,188.50

The Physical Demand Level for this job is: S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.