Senior Desktop Support Engineer

MMD Services; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Free catering: breakfast, lunch, &snA

Career progression & high visibility

Company name recognition

Job summary

MMD Services Inc. in New York City seeks a Senior Desktop Support Engineer to provide end-user hardware, software, and connectivity support in a fast-paced, financial services environment.

This onsite role requires proactive, customer-focused technical leadership and the ability to work with traders and executives. You will troubleshoot across Windows/macOS, Office apps, mobility solutions, and VPN/MDM tools, coordinate with IT teams and vendors, and document incidents for proactive problem

Qualifications

• Bachelor’s degree (BS/BA) preferred or equivalent technical experience.
• 5+ years of relevant technical support experience in fast-paced environments.
• Experience supporting executives and traders with high availability needs.

Responsibilities

• Identify, triage, diagnose, and resolve complex, time-sensitive issues with urgency.
• Provide white-glove, high-touch support to end users including traders and executives.
• Ensure zero downtime through rapid incident response and proactive monitoring.
• Escalate incidents and coordinate with IT teams and vendors for timely resolutions.
• Lead incident response and document issues to support proactive problem management.

Skills

White-glove support

VIP user support

Customer service

Problem solving

Education

Bachelor's degree

Tools

Microsoft Intune

MDM solutions

VPN

Citrix

VDI

Job description

Our close client is a global multi-billion dollar investment firm built around world-class talent, cutting-edge technology and endless growth opportunity. For over 30 years, their financial services have consistently delivered exceptional results to leading investors worldwide. With offices in Chicago, New York City, Miami, London, Hong Kong and over 2,000 employees they are in search of a new full-time Senior Desktop Support Engineer.

This Senior Desktop Support Engineer provides technical support and administration for internal end-user software, hardware, and connectivity. We seek a proactive, motivated technical expert who can operate independently and collaboratively within a broader global team.

Given the fast paced trading environment and sensitive nature of the financial services industry, this is an onsite role downtown New York.

Key Responsibilities:

• Identify, triage, diagnose, and resolve complex, time sensitive technical issues with a strong sense of urgency
• Provide white glove, high touch support to end users, including traders and senior executives (tickets, email, & phone)
• Deliver high availability technical support in a fast-paced hedge fund trading environment, ensuring zero downtime through rapid incident response, proactive monitoring, and real-time troubleshooting of critical systems
• Escalate incidents as needed and coordinate with internal IT teams & third-party vendors to drive timely resolution
• Partner with distributed teams on asset management, large-scale moves, and complex hardware deployments
• Lead incident response and escalation for firm wide technology issues, maintaining detailed documentation to support proactive problem management
• Troubleshoot a wide range of technical issues across hardware, software, user accounts, trading systems, operating systems, and mobile devices

Required Skills & Experience:

• Bachelor’s degree (BS/BA) and/ or 5+ years of relevant technical support experience preferred
• Proven experience delivering white-glove support to senior leadership and VIP users in high availability environments with a zero downtime mindset
• Strong expertise troubleshooting desktop hardware, peripherals, and printers
• Extensive experience with Microsoft Intune, including device enrollment, configuration profiles, compliance policies, application deployment, and endpoint security across Windows, macOS, and mobile (iOS/Android) environments
• Deep understanding of mobility and remote access technologies, including Windows laptops, MDM solutions, MFA, VPN, and remote connectivity
• Advanced troubleshooting skills across Microsoft Office applications (Outlook, Excel, Word, PowerPoint, OneNote, and add-ins)
• Strong knowledge of Azure AD (Entra ID), DNS, DHCP, Microsoft Exchange, and TCP/IP networking
• Experience supporting VDI and/or Citrix environments
• Strong troubleshooting capabilities with collaboration tools, messaging platforms, video conferencing systems, AV technology, and conference room equipment
• Demonstrated professionalism with exceptional customer service skills, including responsiveness, attention to detail, composure, and follow-through

• Free catered breakfast, lunch, & snacks
• Career progression & high visibility
• Company name recognition

MMD Services Inc. is an equal opportunity employer. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.