End-User Engineer: Enterprise Endpoint & Networking

Software Technology, Inc.; Spring (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

HP seeks an End-User Engineer to join a top escalation team supporting global enterprise customers with HP notebooks and desktops. You will perform deep technical troubleshooting, root cause analysis, and issue replication across hardware, firmware, software, networking, deployment, and endpoint management environments.

Daily work includes investigating escalated incidents, analyzing logs, and collaborating with engineering to validate solutions in hybrid endpoint environments and with

Qualifications

• Strong foundation in enterprise endpoint support and troubleshooting.

Responsibilities

• Investigate and resolve escalated enterprise customer issues involving HP notebooks and desktops.

Skills

Enterprise networking

Wireless troubleshooting

Packet captures / Wireshark

Endpoint vs network diagnosis

Wireless driver issues

Troubleshooting endpoints connectivity

SCCM / Intune / Autopilot

Hybrid management environments

PXE / imaging workflows

Driver deployment

Imaging and deployment support

Autopilot troubleshooting

PXE

Imaging

Hardware, firmware knowledge

Root cause analysis

Tools

SCCM / MECM

Intune

Autopilot

PXE

Job description

HP seeks an End-User Engineer to join a top escalation team supporting global enterprise customers with HP notebooks and desktops. You will perform deep technical troubleshooting, root cause analysis, and issue replication across hardware, firmware, software, networking, deployment, and endpoint management environments.

Daily work includes investigating escalated incidents, analyzing logs, and collaborating with engineering to validate solutions in hybrid endpoint environments and with