Enterprise Desktop & Networking Troubleshooter

STI; Spring (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

HP is seeking an End-User Engineer to join a top-level escalation engineering team supporting global enterprise customers with HP notebooks and desktops. You will perform deep technical troubleshooting, root cause analysis, and replication across hardware, firmware, software, networking, deployment, and endpoint management environments.

The role emphasizes complex issue resolution, collaboration with engineering, and contributing to AI-focused initiatives as team members transition roles.

Qualifications

• Looking for a candidate with a strong foundation in enterprise endpoint support and troubleshooting rather than a deep specialist in a single technology area.
• Experience supporting enterprise Windows environments, customer-facing technical escalations, and hybrid endpoint management environments.

Responsibilities

• Investigate and resolve escalated enterprise customer issues involving HP commercial notebooks and desktops.
• Troubleshoot Windows endpoint issues related to deployment, imaging, provisioning, firmware, drivers, networking, wireless connectivity, and peripherals.
• Support enterprise environments utilizing SCCM/MECM, Intune, Autopilot, PXE, and hybrid endpoint management solutions.
• Analyze logs, perform debugging, and replicate customer issues in a lab environment to determine root cause and validate solutions.
• Diagnose complex networking and wireless issues using tools such as Wireshark and packet captures to identify endpoint versus customer environment issues.
• Collaborate with engineering teams and provide technical guidance on escalated customer incidents.

Skills

Networking & wireless troubleshooting

Endpoint troubleshooting

Hybrid endpoint management

Deployment & manageability

Tools

SCCM/MECM

Intune

Autopilot

PXE

Wireshark

Job description

HP is seeking an End-User Engineer to join a top-level escalation engineering team supporting global enterprise customers with HP notebooks and desktops. You will perform deep technical troubleshooting, root cause analysis, and replication across hardware, firmware, software, networking, deployment, and endpoint management environments.

The role emphasizes complex issue resolution, collaboration with engineering, and contributing to AI-focused initiatives as team members transition roles.