End-User Desktop Support Specialist

TEKsystems; Village of Patchogue (NY); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability insurance

Health Spending Account (HSA)

Transportation benefits

PTO / Time Off

Job summary

TEKsystems is seeking an experienced End User Device Support specialist to deploy and support desktop PCs, printers, and related hardware in Patchogue, NY. The role focuses on Windows 11 upgrades, imaging, and device management, with strong customer service emphasis.

You will communicate technical concepts clearly, assist end users and help desk staff, and work within IT policies while maintaining security standards.

Qualifications

• 35 hour work week Sunday - Thursday 11PM - 7 AM
• Customer Service skills
• Ability to work in a team environment
• Honesty and Strong Work Ethic
• Healthcare experience is a nice to have
• A+ Certification is a plus
• Bachelors degree is a requirement

Responsibilities

• Provide one-on-one instructions and guidance to end users and the help desk on hardware/software use and procedures.
• Communicate technical terms and MCIT policies to end users in a service-oriented way.
• Maintain exemplary customer service across all organizational levels and follow established guidelines for consistent messages.
• Perform troubleshooting and configuration of End User devices (PC/Mac, printers, LAN, AV, video conferencing, phones).
• Deploy and upgrade Windows 11, imaging and deployment tasks, and device management (Intune/MDM).
• Log journal entries, monitor desktop queues, and close tickets within service levels.

Skills

Desktop

Troubleshooting

Active directory

Windows 11

Imaging

Deployment

Office 365

Technical support

Customer service

Windows

Hardware

Windows 10

Top Skills

Education

Bachelors degree

Tools

A+ Certification

Job description

TEKsystems is seeking an experienced End User Device Support specialist to deploy and support desktop PCs, printers, and related hardware in Patchogue, NY. The role focuses on Windows 11 upgrades, imaging, and device management, with strong customer service emphasis.

You will communicate technical concepts clearly, assist end users and help desk staff, and work within IT policies while maintaining security standards.