Desktop Support & Hardware Deployment Technician

TEKsystems; North Chicago (IL); Presencial; USD 28.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental & vision coverage

401(k) retirement plan

Life Insurance

Short/long-term disability insurance

Paid time off

Descripción de la vacante

TEKsystems seeks a Desktop Support Technician to support IT warehouse operations, hardware deployment, and end-user technology services. You will manage IT asset inventory, fulfill hardware requests, image equipment, and support peripherals across the organization.

The role emphasizes strong organizational and customer service skills, Windows-based imaging, and asset lifecycle management, with onsite work in North Chicago, IL.

Formación

• 1+ years in Desktop Support, Service Desk, Hardware Deployment, IT Asset Management, or related IT support role.
• Experience supporting Windows environments and end-user devices.
• Proficiency with Microsoft 365 applications (Outlook/Teams/Word/Excel/OneDrive).
• Experience with ITSM ticketing systems (ServiceNow, Remedy, or similar).
• Familiarity with IT asset management and inventory control processes.
• Basic imaging, deployment, and hardware lifecycle knowledge.
• Experience with SAP or similar inventory systems is a plus.
• Strong customer service, communication, and organizational skills.
• License: valid driver’s license to transport equipment.

Responsabilidades

• Provide hands-on desktop support and hardware deployment for end users.
• Manage and fulfill IT hardware requests via ServiceNow.
• Receive, inventory, track, and deploy IT assets (laptops, desktops, monitors, mobile devices, peripherals).
• Update asset records and maintain inventory accuracy in SAP.
• Perform imaging, configuration, and deployment for Windows devices.
• Coordinate shipping/receiving, outbound shipments, and returns processing.
• Support offboarding equipment returns and remote user logistics.
• Generate shipping labels and coordinate with carriers.
• Maintain documentation and ticket updates throughout the support lifecycle.
• Follow IT policies, procedures, and security standards.
• Provide excellent customer service onsite and remotely.

Conocimientos

Desktop Support

IT Asset Management

Windows OS

Microsoft 365

ITSM (ServiceNow)

SAP familiarity

Customer Service

Documentation & Ticketing

Driver's License

Herramientas

ServiceNow

Remedy

SAP

Descripción del empleo

TEKsystems seeks a Desktop Support Technician to support IT warehouse operations, hardware deployment, and end-user technology services. You will manage IT asset inventory, fulfill hardware requests, image equipment, and support peripherals across the organization.

The role emphasizes strong organizational and customer service skills, Windows-based imaging, and asset lifecycle management, with onsite work in North Chicago, IL.