Technology Operations Specialist II

Select Specialty Hospital San Antonio Inc.; Mount Clemens (MI); On-site; USD 70,000 - 95,000; Full time

Job summary

Select Medical seeks a Regional Technology Operations Specialist II to provide company-wide technical services, including endpoint, printing, and mobile device support across hospitals in the Detroit region. You will troubleshoot and maintain Windows, iOS, printers, and networking hardware, and work with corporate IS teams on major deployments.

The role requires 5+ years in Information Systems, regional travel, and after-hours availability to ensure patient care continuity.

Qualifications

• BS or BA degree in Information Technology, Computer Science, or equivalent work experience.
• 1:1 ratio: one year college = one year work experience in lieu of degree.
• 5+ years of experience in Information Systems.
• 3+ years of hands-on end-user support for endpoint devices, operating systems and network infrastructure devices.
• Regular regional travel is required and availability beyond standard hours for mission-critical issues.

Responsibilities

• Respond to Solution Center referred trouble tickets; provide end-user support for network software, OS, hardware and peripherals.
• Escalate all out-of-scope issues to appropriate IS departments or vendors.
• Install, troubleshoot and diagnose software/hardware issues with Windows desktops, iOS devices, printers and networking equipment.
• Monitor and report on security violations related to unauthorized data access.
• Coordinate with corporate IS teams and vendors for desktop hardware, mobile devices, and network projects.
• Support endpoint deployment for hospital moves, openings, acquisitions, and upgrades.

Skills

End-user support

Customer service

Problem solving

Time management

Education

BS/BA in IT or CS

Tools

Epic EMR

MEDHOST

Job description

Regional Technology Operations Specialist II

Detroit Region

• Employer will not sponsor work visas for this position now or in the future and is not interested in corp.-to-corp. business arrangements at this time.***

We are seeking highly motivated individuals passionate about exceptional customer service to work within an innovative, fast-paced work environment where an ambitious spirit is encouraged.

Do you pride yourself on delivering superior quality in all that you do?

• Are you results-oriented and a great teammate?
• Do you take pride in finding resourceful ways of overcoming obstacles?
• If the answer is 'yes' to all of these questions, we want to talk to you!

Select Medical is looking for a proactive, results-oriented Technology Operations Specialist II. This position is responsible for providing company-wide technical services in the installation, configuration, operation, maintenance, troubleshooting and diagnosis of networked endpoints, peripheral equipment, and software. The Technology Operations Specialist II will be responsible for providing endpoint, printing and mobile device support as well as application, network, and telecommunication infrastructure support. This position is responsible for following up with users on all outstanding problems logged through the Solution Center and serves as a resource for the Technology Operations on-call rotation. The Technology Operations Specialist II reports to the Supervisor, Technology Operations.

This Is An Excellent Opportunity For An Experienced Regional Technology Operations Specialist To Join Our IS Team And Provide Endpoint Device, Application, And Basic Network Infrastructure Support For Our Hospitals In The Detroit, Michigan Region, Which Includes

• Select Specialty Hospital - Macomb 215 North Ave Mount Clemens, MI 48043
• Select Specialty Hospital - Oakland 44405 Woodward Ave Pontiac, MI 48341
• Select Specialty Hospital - Ann Arbor 5301 E Huron River Dr Ypsilanti, MI 48197
• Select Specialty Hospital - Flint 401 S Ballenger Hwy Flint, MI 48532
• Select Specialty Hospital - Saginaw 1447 N Harrison St Saginaw, MI 48602
• Respond to Solution Center referred trouble tickets; provide for or assist in providing end user support for network software, operating system, hardware and peripheral equipment, and troubleshoot as necessary. Ensure that all IS problems are resolved in a timely and efficient manner.
• Escalate all “out of scope” issues to proper IS departments or vendors in a timely manner following company procedures. Complete any activities, tasks, and/or projects as assigned.
• Install, troubleshoot and diagnose software/hardware issues with Windows desktops and laptops, iOS tablets and smartphones, printers, various medical devices and networking equipment.
• Monitor and report on any security violations related to the unwarranted access to corporate data.
• Work with corporate IS teams and coordinate vendors in the planning and installation of desktop computer hardware, mobile device hardware, software, printer repairs, cabling for local area networks, and other IS projects.
• Support endpoint deployment activities for business development initiatives, including hospital moves, openings, and acquisitions. Participate independently or with a team performing equipment upgrades or decommissioning and recycling of obsolete devices.
• Maintain records and documentation related to network infrastructure, data cabling and location of equipment and software revisions.

Required Qualifications

• BS or BA degree in Information Technology, Computer Science, or equivalent work experience
• In lieu of undergraduate degree, the ratio is 1:1 meaning one year of college equals one year of work experience.
• 5+ years of experience in Information Systems.
• 3+ years of hands on, end-user support for endpoint devices, operating systems and network infrastructure devices.
• Regular regional travel is required, and availability beyond standard business hours to address mission critical issues that may affect patient care.

Preferred Qualifications

• Desktop and laptop hardware, iPad, and peripheral support experience (HP & Ricoh printers, Fujitsu/Ricoh scanners, etc.).
• Telephony, VoIP, and clinical device support a plus (i.e. telemetry, glucometers, RX dispensing hardware, nurse call, etc.).
• 7+ years of experience in Information Systems.
• Knowledge of Microsoft productivity application suites.
• Healthcare and clinical experience preferred.
• Health application support including Epic and MEDHOST.
• Excellent analytical, problem-solving and customer service skills.
• Excellent verbal and writing skills.
• Excellent time management and organizational skills, work independently, and have a sense of urgency prioritizing resolution of issues that affect business workflow.