IT Desktop Support Analyst

UF Health; Gainesville, Northern (FL, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

UF Health in Gainesville, FL is seeking an on-site IT Support Technician to provide end-user desktop, software, and network assistance. You will install and maintain desktops, manage user accounts, and ensure security through antivirus monitoring, while collaborating with IT teams to resolve issues.

The role emphasizes hands-on hardware and software support, adherence to healthcare IT practices, and documentation of activities to support minimal downtime.

Qualifications

• 1+ years of technical support for desktop systems.
• Knowledge of hardware, software, and network troubleshooting.
• Experience managing user accounts and access rights.
• Ability to document support activities and collaborate with IT teams.
• Familiarity with antivirus software and system maintenance.

Responsibilities

• Provides technical support to end users by troubleshooting hardware, software, and network issues.
• Installs, configures, and maintains desktop computers, peripherals, and software applications.
• Assists users with resolving technical problems and provides guidance on IT best practices.
• Manages user accounts and system access in accordance with organizational policies.
• Maintains system security by monitoring and updating antivirus software.
• Documents support activities and collaborates with IT teams to resolve complex issues.
• Performs routine system maintenance to ensure optimal desktop performance.

Skills

Desktop support

Network troubleshooting

User account management

Documentation

Antivirus & security

Education

AA or AS degree in Computer Science or related field

Job description

Overview

Join an onsite IT team supporting the technology assets that keep healthcare operations running efficiently.

Work Style: Onsite (with some travel needs to other UF facilities)

Location: Gainesville, FL

FTE: Full-Time (1.0 FTE)

Provides technical support to end-users by troubleshooting and resolving hardware, software, and network issues to ensure minimal downtime. Involves installing, configuring, and maintaining desktop computers, peripherals, and software applications while assisting users with technical problems and guiding them on IT best practices. Manages user accounts and access rights in line with organizational policies and ensures system security by monitoring and updating antivirus software. Requires documenting support activities, collaborating with IT teams to address complex issues, and performing routine system maintenance to optimize desktop performance.

This position is ideal for someone with experience in warehouse operations, supply chain processes, asset management, and IT equipment handling who enjoys both hands-on work and system administration tasks.

Responsibilities

• Provides technical support to end users by troubleshooting hardware, software, and network issues.
• Installs, configures, and maintains desktop computers, peripherals, and software applications.
• Assists users with resolving technical problems and provides guidance on IT best practices.
• Manages user accounts and system access in accordance with organizational policies.
• Maintains system security by monitoring and updating antivirus software.
• Documents support activities and collaborate with IT teams to resolve complex issues.
• Performs routine system maintenance to ensure optimal desktop performance.

Qualifications

Education:

College graduate with an AA or AS degree in Computer Science or a related field preferred

Required Qualifications

• 1+ years experience providing technical support for desktop systems
• Knowledge of hardware, software, and network troubleshooting
• Experience managing user accounts and access rights
• Ability to document support activities and collaborate with IT teams
• Familiarity with antivirus software and system maintenance

Preferred Qualifications:

• Knowledge of desktop hardware, software, and peripherals in a networked environment required
• Familiarity with healthcare information systems preferred
• Industry-standard technical certifications (A+, Microsoft, Asset Management, Apple) required
• Warehouse or supply chain experience.