End User Computing Engineer, Entry-Level

Gundersen Health System; La Crosse (WI); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Competitive benefits

401k match

PTO

Professional development

Job summary

Emplify Health is seeking an End User Computing Engineer Associate to join our End User Computing Team at the Main Campus in La Crosse, WI. This is an excellent opportunity for an early-career IT professional passionate about technology, customer service, and problem-solving.

You will provide first-level support for end-user devices and software, troubleshoot connectivity issues, and manage device lifecycles while collaborating across IS teams.

Qualifications

• Associate degree in Information Technology, Healthcare, Business, or related field or equivalent years of experience and education.
• No professional experience required; prior customer-facing technical support or IT experience preferred.

Responsibilities

• Conduct device analysis, configuration, implementation, upgrades, troubleshooting, and installation of end user devices and software systems.
• Collaborate with users at all levels to identify operational needs and explore information systems options.
• Test end user devices to ensure proper functioning before deployment.
• Work on assignments related to end user devices and report task statuses.
• Assist in preparing support documentation and knowledge bases.
• Serve as escalation point for end user device issues from Help Desk.
• Participate in root cause analysis for IT solutions.
• Maintain regular and predictable attendance.

Skills

Desktop support

SCCM

Microsoft Intune

Active Directory

Customer service

Communication

Education

Associate degree in IT/Healthcare/Business

Tools

SCCM

Intune

Active Directory

Job description

Emplify Health is seeking an End User Computing Engineer Associate to join our End User Computing Team at the Main Campus in La Crosse, WI. This is an excellent opportunity for an early-career IT professional passionate about technology, customer service, and problem-solving.

You will provide first-level support for end-user devices and software, troubleshoot connectivity issues, and manage device lifecycles while collaborating across IS teams.