Customer-Facing Desktop Support Technician (EUC L1)

Iron Systems, Inc; Clear Brook (VA); On-site; USD 38,000 - 56,000; Full time

Job summary

Iron Systems, Inc. is seeking an IT Helpdesk/Support Technician to assist in a fast-paced distribution center environment. You will use ITSM to resolve hardware and software issues, manage work efficiently, and communicate with clients and end users.

The role requires strong organizational skills, the ability to work independently, and adherence to workplace standards and conduct. A fully vaccinated status is preferred as part of onsite operations.

Qualifications

• Experience using an ITSM system and supporting Windows environments.
• Certification in CompTIA or Microsoft programs is preferred.

Skills

Customer-facing skills

Independent thinking

Relationship building (CLIENT & End-CL

Standards & ethics

Can work unsupervised

Organized & prioritizes work

Fully vaccinated

Education

CompTIA A+

CompTIA Network+

Microsoft Certifications (MCP/MCITP/MCSE)

Tools

ITSM system

Windows OS

MAC support

Mobile devices (iOS/Android)

Desktop/Laptop hardware repair

Zebra printers & handheld scanners

Distribution center experience

Job description

Iron Systems, Inc. is seeking an IT Helpdesk/Support Technician to assist in a fast-paced distribution center environment. You will use ITSM to resolve hardware and software issues, manage work efficiently, and communicate with clients and end users.

The role requires strong organizational skills, the ability to work independently, and adherence to workplace standards and conduct. A fully vaccinated status is preferred as part of onsite operations.