End-User Billing & Collections Specialist

Rite-Hite; Milwaukee (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health & wellbeing benefits

401(k) retirement plan

Paid holidays and vacation

Job summary

Arbon Equipment, a Rite-Hite Company, is seeking an End User Billing and Collection Specialist to ensure timely billing and collections for End User equipment work. You will build relationships with customers, research billing issues, and maintain AR aging with accuracy and focus.

The role requires a related associate degree (preferred) and 3+ years in billing/collections, with strong Excel skills and experience using JD Edwards ERP.

Qualifications

• Associate’s degree in a related field preferred.
• Three or more years of billing and/or collecting experience.
• Strong Excel skills and experience with various software.
• Excellent organizational skills and great attention to detail.
• Ability to manage multiple tasks and prioritize work accordingly.
• Ability to work independently in a fast-paced environment.
• Excellent written and verbal communication skills.
• Team player with a can-do attitude.

Responsibilities

• Review an allocation of End User Non-Portal sales records for proper billing instructions, special conditions, and ensure each sale is billed and collected in a timely and accurate manner.
• Build strong positive relationships with external customers by providing a level of customer service that instills confidence that issues will be resolved in a timely fashion and in a manner that meets or exceeds expectations.
• Research and resolve any customer billing issues and/or questions, including accessing internal systems, confirming job status, reviewing job files and contractual obligations, reviewing cash application, and reconciling jobs.
• Communicate effectively with team members to escalate and resolve potential billing issues or payment delays.
• Research and resolve all billing related questions that arise.
• Manage the collection of outstanding invoices so that payment is received promptly and foster an end-to-end billing experience.
• Maintain a clean and up-to-date Accounts Receivable aging and proactively identify issues, prioritizing and resolving them.

Skills

Excel skills

Communication skills

Organizational skills

Multitasking

Independent working

Team player

Education

Associate’s degree (preferred)

Tools

JD Edwards ERP

Job description

Arbon Equipment, a Rite-Hite Company, is seeking an End User Billing and Collection Specialist to ensure timely billing and collections for End User equipment work. You will build relationships with customers, research billing issues, and maintain AR aging with accuracy and focus.

The role requires a related associate degree (preferred) and 3+ years in billing/collections, with strong Excel skills and experience using JD Edwards ERP.