End-to-End Service & Parts Coordinator

EssilorLuxottica; Frankfort (KY); On-site; USD 25,375 - 33,420; Full time

Benefits offered by this job

Health care

Retirement savings

Employee discounts

Paid time off/vacation

Job summary

EssilorLuxottica is seeking a Service Coordinator in Frankfort, Kentucky, to manage service work orders and provide critical liaison between various teams. The role involves thorough coordination of service activities and clear customer communication. Applicants should possess strong organizational skills, attention to detail, and proficiency in Microsoft Office, with a focus on delivering high-quality customer service.

The position offers a pay range of $18.42 to $24.26 hourly, complemented by potential bonuses and various benefits including health care and retirement savings.

Qualifications

• Strong organizational and administrative skills with the ability to manage multiple priorities.
• Effective written and verbal communication skills.
• Commitment to accuracy in service documentation and order processing.

Responsibilities

• Coordinate the daily flow of service work orders for field and depot service teams.
• Serve as the primary point of contact for service-related inquiries.
• Monitor service progress to ensure customer satisfaction and proper invoicing.
• Communicate clearly with customers regarding service status and issue resolution.
• Coordinate parts availability to support service repairs and customer orders.

Skills

Organizational skills

Attention to detail

Written communication

Verbal communication

Microsoft Office proficiency

Tools

ERP systems

Service management systems

Inventory management systems

Job description

EssilorLuxottica is seeking a Service Coordinator in Frankfort, Kentucky, to manage service work orders and provide critical liaison between various teams. The role involves thorough coordination of service activities and clear customer communication. Applicants should possess strong organizational skills, attention to detail, and proficiency in Microsoft Office, with a focus on delivering high-quality customer service.

The position offers a pay range of $18.42 to $24.26 hourly, complemented by potential bonuses and various benefits including health care and retirement savings.