Customer Service Specialist - Global Eyewear Ops

EssilorLuxottica; McDonough (GA); On-site; USD 42,000 - 58,000; Full time

Job summary

EssilorLuxottica, a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames and sunglasses, is seeking a Customer Service Specialist to provide high quality support and drive proactive issue resolution. This role acts as a liaison between operations and the commercial organization, ensuring service levels and timely order routing.

The ideal candidate has 1–2 years of customer service experience and strong MS Office (Outlook, Excel) proficiency, with the ability to

Qualifications

• Bachelor's degree or comparable experience required.
• 1-2 years of customer service experience.
• Experience in warehouse and transportation operations environment.
• Proficient in MS Office (Outlook, Excel).
• Strong communication, organizational, and interpersonal skills.
• Ability to influence and collaborate cross-functionally.
• Analytical, decision-making, and problem-solving abilities.
• Detail-oriented with project management capabilities.

Responsibilities

• Act as liaison between operations and commercial organization.
• Monitor and manage service levels provided to customers.
• Own collection and resolution of customer claims.
• First line support for Customer Service Associates.
• Track and report customer service issues weekly.
• Use KPIs to suggest process improvements.
• Proactively communicate issues affecting orders and assign priority.
• Deliver best-in-class experience for customers and operations.
• Escalate unresolved issues to supervisor.
• Support timely routing of orders per SLA.

Skills

Customer Service

Analytical thinking

Decision making

Creative problem solving

Communication skills

Presentation skills

Project management

Cross-functional collaboration

Interpersonal skills

Education

Bachelor's degree or equivalent

Tools

MS Office

Outlook

Excel

Job description

EssilorLuxottica, a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames and sunglasses, is seeking a Customer Service Specialist to provide high quality support and drive proactive issue resolution. This role acts as a liaison between operations and the commercial organization, ensuring service levels and timely order routing.

The ideal candidate has 1–2 years of customer service experience and strong MS Office (Outlook, Excel) proficiency, with the ability to