End-to-End Sales & Order Coordinator

Supremex Inc.; Chicago, Northern (IL, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and health benefits

Retirement plan

Annual bonus opportunities

Collaborative culture

Work-life balance

Job summary

Supremex Inc. in Chicago, IL is seeking a Sales Coordinator who will own the end-to-end order lifecycle, from entry to invoicing, ensuring accuracy and timely delivery.

The role acts as a liaison between Sales, Production, Customer, and Shipping, driving process improvements and exceptional customer service. Associates degree and 2+ years in print manufacturing are required; proficiency with Microsoft Office and ERP systems is essential.

Qualifications

• Associates degree or equivalent combination of education and experience, in print manufacturing.
• 2+ years customer service and/or coordination experience in a print manufacturing environment.
• Highly organized and detail oriented for a fast-paced environment.
• Strong written and verbal communication skills with a proven ability to collaborate effectively across teams.
• Proficiency in Microsoft Office; experience with ERP systems (e.g., Microsoft Dynamics AX).
• Effective time management skills and ability to adapt quickly to changing priorities.
• Self-motivated, enthusiastic, and high-energy team player who is focused on organizational goals.

Responsibilities

• Own and manage the end-to-end order lifecycle, from order entry through to invoicing, ensuring accuracy, completeness, and timeliness.
• Review and validate all order details, including specifications, pricing, and delivery requirements, prior to release to production.
• Collaborate cross-functionally to ensure orders are executed in line with customer expectations and operational capabilities.
• Monitor order progress, including regular order follow-up, anticipate potential risks, and take proactive measures to resolve issues before they impact delivery or customer satisfaction.
• Communicate and implement all terms of the sales contract and company policies (i.e. freight, minimum order, returns, etc.).
• Support onboarding and mentorship of team members, sharing knowledge and reinforcing best practices.
• Build and maintain a strong understanding of products, processes, and systems to effectively support both customers and internal teams.
• Collaborate harmoniously with internal manufacturing and support staff, throughout the order fulfillment and problem resolution process for customers, including: logistics, quality issues, etc.
• Assist the Account Manager by working directly with customers on pricing, quotations, and order-related inquiries.

Skills

Customer service

Coordination

Microsoft Office

ERP systems

Education

Associates degree

Tools

Microsoft Dynamics AX

Job description

Supremex Inc. in Chicago, IL is seeking a Sales Coordinator who will own the end-to-end order lifecycle, from entry to invoicing, ensuring accuracy and timely delivery.

The role acts as a liaison between Sales, Production, Customer, and Shipping, driving process improvements and exceptional customer service. Associates degree and 2+ years in print manufacturing are required; proficiency with Microsoft Office and ERP systems is essential.