Order Fulfillment Coordinator

Roechling Industrial (Singapore) Pte Ltd; Dallas (NC); Presencial; USD 32.000 - 52.000; Jornada completa

Descripción de la vacante

Roechling Industrial (Singapore) Pte Ltd in Dallas, NC seeks an experienced order management professional to ensure accurate entry, tracking, and fulfillment of customer orders. The role acts as a liaison between customers, operations, and internal teams, maintaining timely communication and high service levels.

You will monitor inventory, resolve delays, and document KPI data to support management decisions.

Formación

• Experience handling customer orders from receipt to delivery.
• Strong attention to detail in order entry and fulfilment.
• Ability to coordinate with operations and production.
• Proactive communication to customers on ship dates.
• Track and analyze shipment KPI data.

Responsabilidades

• Coordinate order fulfillment from entry to final shipment.
• Track order progress and resolve delays.
• Review inventory and communicate alternatives.
• Monitor stock levels and flag low inventory.
• Communicate ship dates for back-ordered items.
• Offer and document concessions.
• Assess high-priority orders for production feasibility.
• Update shipment information with status notes.
• Maintain on-time shipment KPI data for management.
• Perform additional duties as required.

Conocimientos

Customer service

Order processing

Cross-functional teamwork

Inventory coordination

Shipping coordination

Herramientas

SAP

Oracle ERP

Descripción del empleo

A job at Full time Professional Level Professional experienced

We are looking for As of now Division Industrial Location Dallas, NC

Where we need you

Manages daily flow of orders from receipt through shipment by playing a critical role in deliver-ing exceptional customer service while managing customer orders from entry through fulfil-ment. In this fast-paced, customer-focused role, you will serve as a key liaison between custom-ers, operations, and internal teams to ensure timely order processing, issue resolution, and cus-tomer satisfaction.

The duties listed below are representative of the responsibilities required for this position; other duties may be assigned as necessary.

• Coordinate order fulfillment from entry to final shipment with various cross function teams.
• Track order progress, resolving delay or discrepancies.
• Review inventory and communicate alternative products to customers.
• Monitor stock levels and alert teammates when levels are low, on back-order and/or needs adjustment.
• Proactively communicate information to customers and follow up with ship dates for back-ordered items.
• Offer and document concessions.
• Review high-priority orders and determine capabilities before sharing with production.
• Update and maintain internal shipment information to include status comments
• Maintain on-time shipment log, KPI's and data analysis for management
• All reasonable requests from supervision

How to convince us

In the Industrial division, you will support customers with exceptional know-how in the plastics segment. Our plastics are used in almost every industry worldwide. And yet: Every industry has its own requirements for materials.

The Röchling Group has been shaping industry. Worldwide. For more than 200 years. We transform the lives of people every day with our customized plastics: they reduce the weight of cars, make medication packaging more secure and improve industrial applications. Our workforce of 11.681 people is located in the places where our customers are – in 83 locations in 25 countries.