Order Fulfillment Specialist: On-Time Shipments & Service

Röchling Industrial; Dallas (NC); Presencial; USD 42.000 - 65.000; Jornada completa

Descripción de la vacante

Röchling Industrial seeks an Order Fulfillment Specialist in the United States to oversee daily flow of orders from receipt through shipment. You will act as a key liaison between customers, operations, and internal teams to ensure timely processing and high customer satisfaction.

You will track progress, review inventory, communicate delays, and maintain on-time shipment KPIs while proactively resolving issues and documenting concessions.

Formación

• Experience coordinating order fulfillment from entry to shipment.
• Strong customer service mindset with focus on satisfaction.
• Ability to work across operations, sales, and production teams.

Responsabilidades

• Coordinate order fulfillment from entry to final shipment with cross functional teams.
• Track order progress, resolving delays or discrepancies.
• Review inventory and communicate alternative products to customers.
• Monitor stock levels and alert teammates when levels are low or on back-order.
• Proactively communicate information to customers and follow up with ship dates for back-ordered items.
• Offer and document concessions as needed.
• Review high-priority orders and determine capabilities before sharing with production.
• Update and maintain internal shipment information with status comments.
• Maintain on-time shipment logs, KPIs and data analysis for management.
• All reasonable requests from supervision.

Conocimientos

Order processing

Customer service

Cross-functional collaboration

Communication skills

Data analysis

Descripción del empleo

Röchling Industrial seeks an Order Fulfillment Specialist in the United States to oversee daily flow of orders from receipt through shipment. You will act as a key liaison between customers, operations, and internal teams to ensure timely processing and high customer satisfaction.

You will track progress, review inventory, communicate delays, and maintain on-time shipment KPIs while proactively resolving issues and documenting concessions.