Order Fulfillment Coordinator

Röchling Industrial; Dallas (NC); Presencial; USD 42.000 - 65.000; Jornada completa

Descripción de la vacante

Röchling Industrial seeks an Order Fulfillment Specialist in the United States to oversee daily flow of orders from receipt through shipment. You will act as a key liaison between customers, operations, and internal teams to ensure timely processing and high customer satisfaction.

You will track progress, review inventory, communicate delays, and maintain on-time shipment KPIs while proactively resolving issues and documenting concessions.

Formación

• Experience coordinating order fulfillment from entry to shipment.
• Strong customer service mindset with focus on satisfaction.
• Ability to work across operations, sales, and production teams.

Responsabilidades

• Coordinate order fulfillment from entry to final shipment with cross functional teams.
• Track order progress, resolving delays or discrepancies.
• Review inventory and communicate alternative products to customers.
• Monitor stock levels and alert teammates when levels are low or on back-order.
• Proactively communicate information to customers and follow up with ship dates for back-ordered items.
• Offer and document concessions as needed.
• Review high-priority orders and determine capabilities before sharing with production.
• Update and maintain internal shipment information with status comments.
• Maintain on-time shipment logs, KPIs and data analysis for management.
• All reasonable requests from supervision.

Conocimientos

Order processing

Customer service

Cross-functional collaboration

Communication skills

Data analysis

Descripción del empleo

Where we need you
Manages daily flow of orders from receipt through shipment by playing a critical role in delivering exceptional customer service while managing customer orders from entry through fulfillment. In this fast-paced, customer-focused role, you will serve as a key liaison between customers, operations, and internal teams to ensure timely order processing, issue resolution, and customer satisfaction.
The duties listed below are representative of the responsibilities required for this position; other duties may be assigned as necessary.

• Coordinate order fulfillment from entry to final shipment with various cross function teams.
• Track order progress, resolving delay or discrepancies.
• Review inventory and communicate alternative products to customers.
• Monitor stock levels and alert teammates when levels are low, on back-order and/or needs adjustment.
• Proactively communicate information to customers and follow up with ship dates for back-ordered items.
• Offer and document concessions.
• Review high-priority orders and determine capabilities before sharing with production.
• Update and maintain internal shipment information to include status comments
• Maintain on-time shipment log, KPI’s and data analysis for management
• All reasonable requests from supervision
  

How to convince us
In the Industrial division, you will support customers with exceptional know-how in the plastics segment. Our plastics are used in almost every industry worldwide. And yet: Every industry has its own requirements for materials.
The Röchling Group has been shaping industry. Worldwide. For more than 200 years. We transform the lives of people every day with our customized plastics: they reduce the weight of cars, make medication packaging more secure and improve industrial applications. Our workforce of 11.681 people is located in the places where our customers are – in 83 locations in 25 countries.