End-to-End Order & Customer Care Specialist

Wayne-Sanderson Farms; Atlanta (GA); Hybrid; USD 52,000 - 65,000; Full time

Job summary

Wayne-Sanderson Farms is seeking a hybrid role focused on end-to-end order processing and customer account management. You will coordinate orders with sales, production, QA and logistics, while maintaining strong customer relationships and ensuring on-time delivery.

The position emphasizes cross-functional collaboration, problem solving, and proactive communication to support efficient operations and customer satisfaction.

Qualifications

• Minimum two (5) years’ relevant customer service and sales support experience.
• Strong customer focus with exceptional communication skills, both verbal and written.
• Proficient computer skills with knowledge of Microsoft Office suite (Excel, Word, Power Point).
• Ability to work in a fast paced environment using excellent organizational skills and precise attention to detail.

Responsibilities

• Receive and process orders for Wayne Farms and WFJV accurately and in a timely manner.
• Build and maintain customer relationships, communicating information effectively and provide excellent customer service.
• Cross functional daily responsibilities with CIMT, Production planning, QA, Operations & Logistics to manage all aspects of the order management process.
• Coordinate daily load planning with Logistics to maximize customer fill rate and freight efficiency; resolve transportation issues.

Skills

Customer service

Communication skills

Microsoft Office

Problem solving

Detail oriented

Education

High School diploma

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Wayne-Sanderson Farms is seeking a hybrid role focused on end-to-end order processing and customer account management. You will coordinate orders with sales, production, QA and logistics, while maintaining strong customer relationships and ensuring on-time delivery.

The position emphasizes cross-functional collaboration, problem solving, and proactive communication to support efficient operations and customer satisfaction.