Customer Care Rep

Wayne Farms LLC; Georgia; Hybrid; USD 55,000 - 75,000; Full time

Job summary

Wayne Farms LLC is seeking an experienced Order Management Specialist in a hybrid role based in Georgia. The position focuses on customer account management, coordinating orders with production and logistics, and acting as a customer advocate to ensure excellent service.

Responsibilities include handling orders, RMAs, allocations, and coordinating cross-functional teams to optimize fulfillment and on-time delivery, while driving process improvements across the order management cycle.

Qualifications

• Minimum 2 years of relevant customer service and sales support experience; poultry/protein environment preferred.
• Strong customer focus with excellent communication skills, both verbal and written.
• Proficient with Microsoft Office suite.

Responsibilities

• Process orders for Wayne Farms and WFJV accurately and timely.
• Build and maintain customer relationships; communicate forecasts, inventories, and order statuses.
• Coordinate with CIMT, Production planning, QA, Operations & Logistics to manage orders.
• Assist with load planning coordination with Logistics to maximize fill rate and freight efficiency.
• Perform EDI order maintenance, IT project testing, and onboarding of new customers.

Skills

Customer service

Sales support

Communication skills

Microsoft Office

Problem solving

Attention to detail

Time management

Education

High School diploma

Tools

Excel

Word

PowerPoint

Job description

PRIMARY FUNCTION:

Primarily responsible for customer end-to-end order process, interacting externally and internally to coordinate orders. This is a hybrid role with a focus on customer account management with the sales team to coordinate orders, production, manage inventories and customer projects. This is a heavily cross functional role as the customer advocate ensuring total customer care.

RESPONSIBILITIES AND TASKS:

Receive and process orders for both Wayne Farms and WFJV (i.e. order entry, order changes, product allocations, Returned Merchandise Authorizations (RMAs), samples, donations, distressed or damaged products, etc.) accurately and in a timely manner Build and maintain customer relationships, communicating information (i.e. sales, item forecasts, inventories, short range shortages, late/lost orders, etc.) effectively and efficiently providing excellent customer service Cross functional daily responsibilities with CIMT, Production planning, QA, Operations & Logistics to manage all aspects of the order management process. Coordinate daily load planning with Logistics to maximize customer fill rate and freight efficiency. Leverage customer relationships to resolve transportation issues, ensure on time delivery and mitigate freight costs EDI order maintenance, EDI/IT customer projects, IT system testing for projects/upgrades cross functionally with the IT team Broker management, new customer onboarding, customer A/R reconciliation, and system data mapping are additional responsibilities within this role Identify and communicate opportunities for process optimization to ensure continual process improvement Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

This is an Individual Contributor position with required competencies: Functional/Technical Skills, Action Oriented, Problem Solving, Learning on the Fly and Interpersonal Savvy.

EDUCATION AND CERTIFICATIONS:

High School diploma or equivalent.

EXPERIENCE AND SKILLS:

Minimum two (5) years’ relevant customer service and sales support experience; experience within the protein/ poultry environment preferred Strong customer focus with exceptional communication skills, both verbal and written, and the ability to interact with customers all levels of the organization in a timely and professional manner Proficient computer skills with knowledge of Microsoft Office suite (Excel, Word, Power Point) Ability to work in a fast paced environment using excellent organizational skills and precise attention to detail with the ability to problem solve effectively Must possess a strong customer-centric attitude, high energy level and a strong sense of urgency.

SAFETY REQUIREMENTS:

Follow departmental and company safety policies and programs Wear required protective equipment in all areas where required.

PHYSICAL REQUIREMENTS:

Frequently stationary for long periods of time utilizing office equipment and/or computers Occasionally lift up to 20 lbs.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

A career that makes an amazing difference starts at Wayne-Sanderson Farms. Formed from two leading poultry companies with humble roots in farm supply and feed manufacturing, Wayne-Sanderson Farms is built on over a century’s worth of industry expertise and excellence in operation. Our family at Wayne-Sanderson Farms is now more than 26,000 team members and over 2,000 family farmers strong, and still growing as the nation’s third largest poultry producer. By starting your career with a leader in the industry, you can develop your skills in a wide variety of operations while enjoying unique benefits such as our professional development opportunities. Make an impact on a global scale by feeding a growing world with Wayne-Sanderson Farms.