End-to-End Engagement & Value Realization Lead

Socket.dev; Palo Alto (CA); Hybrid; USD 122,000 - 260,000; Full time

Job summary

SAP is seeking an experienced SAP Service Engagements Manager to lead end-to-end customer engagements, drive governance, and deliver measurable business value across SAP solutions. You will manage relationships at all levels, including C-suite, and ensure timely, transparent value delivery.

The role requires strong communication, strategic thinking, and experience with SAP BTP and cross-system integration. Hybrid work model is supported, with global collaboration and a focus on customer success

Qualifications

• 8+ years managing SAP service engagements, understanding customer goals, implementing governance, and keeping delivery aligned to business outcomes.
• Customer success management skills from hands-on delivery and a track record of driving satisfaction and adoption.
• The ability to establish and sustain trust with stakeholders at all levels, including C-suite.
• Clear, effective communication, translating technical progress into business language and keeping stakeholders informed under uncertainty.
• Discipline in time-boxed engagements, with structured 90-day cycles, clear milestones, tight scope, and a focus on visible value delivery.
• Value management awareness, tracking the business value of SAP solutions and helping customers own their ROI.
• Familiarity with SAP BTP and cross-system integration, with the grounding to engage in technical solution conversations.
• Demonstrated Core AI Skills: Agentic AI, Context Engineering, AI-Assisted Automation, AI Adoption Capability, and AI Output Quality Assurance, assessed via a Codility take-home assignment.
• Emotional intelligence and sound problem-solving, reading dynamics, managing pressures, and finding applicable paths through delivery challenges.

Responsibilities

• You manage SAP service engagements across your portfolio, focusing on trusted relationships, governance, issue resolution, and real customer value.
• Develop engagement strategies aligned to customer goals and business needs.
• Implement governance models that drive accountability and momentum, anchoring satisfaction, risk tracking, and issue resolution.
• Maintain stakeholder relationships at all levels, including C-level, reinforcing trust and keeping programmes on track.
• Identify and address issues quickly, minimising disruption and keeping delivery moving.
• Track and communicate value realisation, helping customers articulate their SAP investment impact.
• Run time-boxed engagements with clear milestones, fixed scope, and a focus on rapid, tangible value delivery.
• Integrate AI tools into your daily workflow, including agentic AI, prompt engineering, and AI-assisted prototyping, to accelerate customer outcomes.

Job description

SAP is seeking an experienced SAP Service Engagements Manager to lead end-to-end customer engagements, drive governance, and deliver measurable business value across SAP solutions. You will manage relationships at all levels, including C-suite, and ensure timely, transparent value delivery.

The role requires strong communication, strategic thinking, and experience with SAP BTP and cross-system integration. Hybrid work model is supported, with global collaboration and a focus on customer success