Remote Customer Success Manager — Travel SaaS Onboarding

Fullsteam Personnel, LLC; Georgia; Hybrid; USD 60,000 - 70,000; Full time

Job summary

Fullsteam is seeking a Customer Success Manager to serve as the main contact for a portfolio of enterprise customers, guiding them from onboarding to go-live and long-term adoption. You will ensure customers achieve their business goals and derive maximum value from our cloud-based travel industry platform.

The ideal candidate has 2+ years in a customer-facing SaaS role, strong communication, and experience coordinating with Sales, Product, and Support.

Qualifications

• Bachelor's degree in business, marketing, or related field, or equivalent experience.
• 2+ years in a B2B customer success or account management role preferred.
• Experience guiding onboarding, implementation, and go-live timelines.
• Experience with SaaS products and renewals/upsell preferred.
• Strong communication and relationship-building skills.

Responsibilities

• Serve as the primary contact for a portfolio of customers from onboarding through ongoing account management.
• Guide newly onboarding customers through structured onboarding and implementation workflows, including GUIDEcx, milestone tracking, weekly check-ins, and go-live readiness.
• Coordinate handoffs with Sales, Learning, Operations, Support, Product, Accounting, and leadership.
• Monitor customer health, product adoption, and account activity to identify risks or opportunities.
• Conduct periodic account health reviews and document risks and action items.
• Support renewals and contract calendar management by tracking key dates and responsible stakeholders.
• Coordinate with internal teams to resolve complex customer issues and ensure timely follow-up.
• Maintain accurate records of communications, onboarding progress, and outcomes in systems.
• Provide guidance on product features and adoption strategies to maximize value.

Skills

Customer success

Onboarding project management

Communication

Relationship building

SaaS knowledge

Account management

Cross-functional collaboration

Education

Bachelor's degree in business/marketing or related field

Tools

GUIDEcx

Copilot

Claude

ChatGPT

Job description

Fullsteam is seeking a Customer Success Manager to serve as the main contact for a portfolio of enterprise customers, guiding them from onboarding to go-live and long-term adoption. You will ensure customers achieve their business goals and derive maximum value from our cloud-based travel industry platform.

The ideal candidate has 2+ years in a customer-facing SaaS role, strong communication, and experience coordinating with Sales, Product, and Support.