End-to-End Customer Logistics Specialist

KONTOS FOODS INC; Paterson (NJ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) plan

Paid Time Off & holidays

Job summary

Kontos Foods seeks a Customer Logistics Specialist in Paterson, NJ. This role is the key link between customers, our warehouse, and transportation partners, ensuring precise order management and on-time, intact deliveries within the cold-chain requirements.

You will coordinate delivery appointments, monitor shipments, and collaborate with Sales, Warehouse, and Production to align schedules with inventory. A proactive, detail-oriented mindset is essential for success in this fast-paced

Qualifications

• 2+ years of proven success in logistics, supply chain, transportation, or high-volume order management.
• Strong command of Microsoft Office, with advanced skills in Excel and Outlook.
• Exceptional verbal and written communication skills; ability to negotiate firmly but professionally with diverse stakeholders.
• An obsession with detail, superior organizational skills, and the agility to pivot priorities in a fast-paced environment.
• Preferred: direct experience in frozen food distribution or refrigerated logistics.

Responsibilities

• Own the end-to-end order lifecycle with precision, ensuring seamless processing and fulfillment.
• Serve as the primary contact for clients, coordinating delivery appointments with high-touch service.
• Proactively anticipate delays and resolve inquiries with urgency and professionalism.
• Partner with Sales, Warehouse and Production to synchronize delivery dates with real-time inventory.
• Monitor shipments in real-time to protect the cold chain and inform customers.
• Maintain accuracy of shipping documents like Bills of Lading (BOL) and logistics records.
• Identify opportunities to reduce costs and improve freight utilization.
• Maintain ERP records in SAP Business One and generate performance reports.

Skills

Logistics experience

Attention to detail

Organizational skills

Verbal and written communication

Tools

SAP Business One

Excel

Outlook

Job description

Kontos Foods seeks a Customer Logistics Specialist in Paterson, NJ. This role is the key link between customers, our warehouse, and transportation partners, ensuring precise order management and on-time, intact deliveries within the cold-chain requirements.

You will coordinate delivery appointments, monitor shipments, and collaborate with Sales, Warehouse, and Production to align schedules with inventory. A proactive, detail-oriented mindset is essential for success in this fast-paced