Customer Logistics Specialist

Kontos Foods; Paterson (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) plan

Paid Time Off

Job summary

The successful candidate will manage the full order lifecycle, track shipments, and collaborate with Sales, Warehouse, and Production to align delivery dates with inventory. Excellent communication and 2+ years in logistics are required.

Qualifications

• 2+ years of proven success in logistics, supply chain, transportation, or high-volume order management.
• Strong command of Microsoft Office with advanced Excel (data organization) and Outlook.
• Excellent verbal and written communication; ability to negotiate professionally with diverse stakeholders.
• Obsession with detail, strong organizational skills, and agility in a fast-paced environment.

Responsibilities

• Own the end-to-end order lifecycle with precision, ensuring orders are processed and fulfilled seamlessly.
• Serve as the primary contact for clients, managing delivery appointments and special requests with high-touch service.
• Proactively identify delays and resolve inquiries with urgency and professionalism.
• Coordinate with Sales, Warehouse and Production to synchronize delivery dates with real-time inventory availability.
• Assist in designing weekly delivery schedules and coordinate nationwide refrigerated FTL/LTL shipments.
• Cultivate relationships with carriers and brokers to ensure priority service and reliable pickups.
• Track shipments in real-time and mitigate delays to maintain cold chain integrity and customer updates.
• Ensure 100% accuracy in shipping documentation (Bills of Lading, logistics records).
• Identify opportunities to improve freight utilization and reduce logistics costs.

Skills

Excel

Outlook

Microsoft Office

Communication

Detail oriented

Tools

SAP Business One

Job description

Customer Logistics Specialist

Location: Paterson, NJ

Department: Logistics

Reports To: Logistics Manager

Join the Team Bringing Authentic Culinary Experiences to Life

At Kontos Foods, we’re passionate about hand-stretched flatbreads and Mediterranean specialties! Our focus on quality and authenticity drives our dedication to delivering exceptional products to every customer. We are focused on quality, authenticity, and dedicated to delivering exceptional products to our customers. As a leader in the premium frozen food sector, we combine a commitment to high-quality products with a culture of operational excellence and collaborative growth.

Why This Role is
Matters

The Customer Logistics Specialist is the central hub of our supply chain. You are the vital link between our customers, our warehouse, and our transportation partners. This isn’t a role for someone who just wants to enter data— it’s for a proactive problem-solver who takes pride in the “perfect delivery.” Your ability to orchestrate complex shipping schedules directly impacts our reputation for reliability and our customers’ success.

Your Impact: Key Responsibilities

Customer Success & Order Orchestration

• Own the Order Lifecycle: Manage the end-to-end order process with precision, ensuring every customer order is processed and fulfilled seamlessly.
• Be the Face of Logistics: Serve as the primary professional contact for clients, managing delivery appointments and special requests with a high-touch service approach.
• Proactive Problem Solving: Anticipate potential delays before they happen and resolve inquiries with urgency and professionalism.
• Cross-Functional Synergy: Partner with Sales, Warehouse, and Production teams to synchronize delivery dates with real-time inventory availability.

Logistics & Transportation Strategy

• Strategic Planning: Assist the Logistics Manager in designing weekly delivery schedules and coordinating nationwide refrigerated FTL (Full Truckload) and LTL (Less-Than-Truckload) shipments.
• Carrier Partnership: Cultivate and manage strong relationships with carriers and brokers to ensure priority service and reliable pickups.
• Active Transit Monitoring: Track shipments in real-time, proactively mitigating delays to ensure the cold chain
  intact and the customer stays informed.
• Documentation Mastery: Ensure 100% accuracy in critical shipping documentation, including Bills of Lading (BOL) and logistics records.
• Drive Efficiency: Identify opportunities to optimize freight utilization, reduce transportation costs, and lean out logistics workflows.

Systems & Operational Excellence

• ERP Stewardship: Maintain precise, real-time records withinSAP Business One.
• Data-Driven Improvement: Generate and analyze performance reports to identify bottlenecks and suggest innovative solutions for continuous improvement.

What You Bring to the Table

Required Qualifications:

• Experience: 2+ years of proven success in logistics, supply chain, transportation, or high-volume order management.
• Technical Proficiency: Strong command of Microsoft Office, with advanced skills inExcel(for data organization) and Outlook.
• Communication Power: Exceptional verbal and written communication skills; the ability to negotiate firmly but professionally with diverse stakeholders.
• The Right Mindset: An obsession with detail, superior organizational skills, and the agility to pivot priorities in a fast-paced environment.

Bonus Points (Preferred):

• Industry Expertise: Direct experience infrozen food distributionor refrigerated (cold chain) logistics.
• Logistics Depth: Deep knowledge of FTL/LTL coordination and strategic route planning.
• Systems Experience: Prior hands-on experience withSAP Business Oneor a similar enterprise ERP.

What’s In It For You?

• Comprehensive Benefits: Competitive salary paired with health, dental, and vision insurance.
• Investment in Your Future: A robust 401(k) plan to support your long-term goals.
• Balance & Respect: Paid Time Off (PTO) and observed holidays.
• A Culture of Visibility: Work in a collaborative, team-oriented environment where your contributions are seen, valued, and rewarded.

Additional Requirements

• Month-End Commitment: Due to the nature of our business cycle, overtime is required at the end of each month (typically 1–2 additional hours on the final business day) to ensure all shipments are closed and documented correctly.

We look forward to seeing how you can contribute to our team!

Kontos Foods is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.