Customer Logistics & Delivery Orchestrator

Kontos Foods; Paterson (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) plan

Paid Time Off

Job summary

The successful candidate will manage the full order lifecycle, track shipments, and collaborate with Sales, Warehouse, and Production to align delivery dates with inventory. Excellent communication and 2+ years in logistics are required.

Qualifications

• 2+ years of proven success in logistics, supply chain, transportation, or high-volume order management.
• Strong command of Microsoft Office with advanced Excel (data organization) and Outlook.
• Excellent verbal and written communication; ability to negotiate professionally with diverse stakeholders.
• Obsession with detail, strong organizational skills, and agility in a fast-paced environment.

Responsibilities

• Own the end-to-end order lifecycle with precision, ensuring orders are processed and fulfilled seamlessly.
• Serve as the primary contact for clients, managing delivery appointments and special requests with high-touch service.
• Proactively identify delays and resolve inquiries with urgency and professionalism.
• Coordinate with Sales, Warehouse and Production to synchronize delivery dates with real-time inventory availability.
• Assist in designing weekly delivery schedules and coordinate nationwide refrigerated FTL/LTL shipments.
• Cultivate relationships with carriers and brokers to ensure priority service and reliable pickups.
• Track shipments in real-time and mitigate delays to maintain cold chain integrity and customer updates.
• Ensure 100% accuracy in shipping documentation (Bills of Lading, logistics records).
• Identify opportunities to improve freight utilization and reduce logistics costs.

Skills

Excel

Outlook

Microsoft Office

Communication

Detail oriented

Tools

SAP Business One

Job description

The successful candidate will manage the full order lifecycle, track shipments, and collaborate with Sales, Warehouse, and Production to align delivery dates with inventory. Excellent communication and 2+ years in logistics are required.