End-to-End 3rd-Party Collections Specialist

Mrs BPO, Llc; Taylor (AL); On-site; USD 25,000 - 28,000; Full time

Job summary

Large Balance Loan is seeking a Third Party Collections Agent in Taylor, Alabama. The role focuses on resolving delinquent and charged-off accounts through effective communication, structured workflows, and strict compliance.

Qualified candidates typically have 3 to 5 years of third-party collections experience and can follow defined processes while using multiple systems to manage daily tasks.

Qualifications

• Has 3–5 years of first- or third-party collections experience.
• Follows structured workflows and multitasks across systems.
• Understands applicable compliance legislation.
• Reliable, coachable, and able to work independently.

Responsibilities

• Account Resolution — Contact consumers via phone to negotiate payment arrangements and resolve outstanding balances.
• Workflow Execution — Follow established call flows, scripts, and system prompts to ensure accuracy and compliance.
• Digital Tool Use — Navigate multiple systems, update account notes, and use automation tools to complete tasks efficiently.
• Compliance Adherence — Apply regulatory requirements and company policies consistently; escalate issues when unsure.
• Time Management — Manage after-call work, prioritize tasks, and maintain productivity throughout the day.
• Quality & Performance — Use QA feedback and dashboards to self-correct and improve call quality and outcomes.
• Customer Experience — Communicate professionally, demonstrate empathy, and maintain a positive consumer experience.

Skills

Account resolution

Customer communication

Time management

Compliance knowledge

Multitasking

Tools

Call center systems

QA dashboards

Automation tools

Job description

Large Balance Loan is seeking a Third Party Collections Agent in Taylor, Alabama. The role focuses on resolving delinquent and charged-off accounts through effective communication, structured workflows, and strict compliance.

Qualified candidates typically have 3 to 5 years of third-party collections experience and can follow defined processes while using multiple systems to manage daily tasks.