EMV Certification Operations Lead

Capital One; Riverwoods (IL); On-site; USD 138,000 - 158,000; Full time

Job summary

Capital One in Riverwoods, IL is seeking a Principal Client Support Specialist to drive certification operations for payment partners, mobile developers, and merchant terminals. You will oversee end-to-end testing and manage Level 2 functional/security certification workflows, serving as the primary technical liaison for external providers.

The role emphasizes triaging high-volume technical queries, coordinating cross-functional steps from intake to final approval, leveraging EMV knowledge to

Qualifications

• 4+ years in payment systems and EMV technologies.
• 4+ years in software/hardware testing and certification workflows.
• 3+ years in product development or technical project support.
• High school diploma or equivalent.

Responsibilities

• Oversee operational and administrative certification lifecycle for partners and developers.
• Manage high-volume technical and process queries during certification.
• Lead technical discussions with product providers and maintain momentum.
• Coordinate cross-functional steps from intake to final approval.
• Apply EMV and security knowledge to ensure compliance with specs.

Skills

EMV technologies

Payment systems

Technical support

Project coordination

Education

High School Diploma or GED

Bachelor's Degree (preferred)

Job description

Capital One in Riverwoods, IL is seeking a Principal Client Support Specialist to drive certification operations for payment partners, mobile developers, and merchant terminals. You will oversee end-to-end testing and manage Level 2 functional/security certification workflows, serving as the primary technical liaison for external providers.

The role emphasizes triaging high-volume technical queries, coordinating cross-functional steps from intake to final approval, leveraging EMV knowledge to