Senior Client Certification & EMV Ops Lead

Capital One; Chicago (IL); On-site; USD 138,000 - 158,000; Full time

Job summary

Capital One, headquartered in the United States, seeks a Principal Client Support Specialist to manage end-to-end testing and certification for payment partners, mobile app developers, and merchant terminals. The role focuses on Level 2 certification and acts as a primary technical liaison for external providers.

The Specialist triages high-volume technical queries, drives cross-functional projects, and ensures timely certification timelines, with a strong emphasis on EMV standards and security

Qualifications

• Experience in payment systems and EMV technologies.
• Experience in software or hardware testing and certification workflows.
• Experience in product development or technical project support.

Responsibilities

• Oversee operational and administrative certification lifecycle for partners and developers.
• Serve as the primary operational contact during certification, handling high-volume queries.
• Engage with product providers, leading technical discussions and managing expectations.
• Coordinate cross-functional steps to move certification projects from intake to approval.
• Utilize EMV and security knowledge to ensure compliance with network specs.

Skills

EMV technologies

Payment systems

Software testing

Technical project support

Product development liaison

Education

High School Diploma

Bachelor's Degree preferred

Job description

Capital One, headquartered in the United States, seeks a Principal Client Support Specialist to manage end-to-end testing and certification for payment partners, mobile app developers, and merchant terminals. The role focuses on Level 2 certification and acts as a primary technical liaison for external providers.

The Specialist triages high-volume technical queries, drives cross-functional projects, and ensures timely certification timelines, with a strong emphasis on EMV standards and security