EMV Certification Operations Lead & Client Liaison

Capital One; Deerfield (IL); On-site; USD 138,000 - 158,000; Full time

Job summary

Capital One in Deerfield, IL is seeking a Principal Client Support Specialist to drive certification operations for payment partners, mobile developers, and merchant terminals. You will oversee end-to-end testing and Level 2 functional/security certification.

As the main technical liaison, you triage high-volume queries, coordinate cross-functional steps from intake to final approval, and apply EMV and security standards to ensure network compliance.

Qualifications

• High School Diploma or equivalent is required.
• 4+ years in payment systems and EMV technologies.
• 4+ years in software/hardware testing and certification workflows.
• 3+ years in product development or technical project support.

Responsibilities

• Oversee certification lifecycle and timelines for partners and developers.
• Serve as primary operational contact to resolve high-volume technical queries.
• Coordinate cross-functional steps from intake to final approval.
• Leverage EMV knowledge to ensure compliance with network standards.

Skills

Payment systems

EMV technologies

Software testing

Technical project support

Education

Bachelor's Degree

Job description

Capital One in Deerfield, IL is seeking a Principal Client Support Specialist to drive certification operations for payment partners, mobile developers, and merchant terminals. You will oversee end-to-end testing and Level 2 functional/security certification.

As the main technical liaison, you triage high-volume queries, coordinate cross-functional steps from intake to final approval, and apply EMV and security standards to ensure network compliance.