EMT Lead Hospital Transport Coordinator

Cataldo Ambulance Service Inc.; Holyoke (MA); On-site; USD 60,000 - 75,000; Full time

Job summary

Cataldo Ambulance Service Inc. is seeking a Hospital Facilitator to join the CAS Operations Team.

The role ensures patients receive the appropriate level of care (ALS, BLS, Chair Car) and on-time arrival, acting as a liaison between Field Operations, Communications and Revenue Cycle for coordinated transportation across divisions. The Hospital Facilitator will coordinate crews, manage routine and special requests, and maintain accurate patient documentation and CAD entries to support efficient

Qualifications

• Massachusetts EMT-B, EMT-A or EMT-P certification required.
• Minimum 2 years EMT experience in MA.
• Supervisory or lead experience preferred.
• Experience with CAD systems required.
• Proficient in standard computer applications.

Responsibilities

• Coordinate transportation and greet crews to hospital floors.
• Serve as primary contact for Hospital/Facility Case Management for routine and special requests.
• Ensure CAS provides superior customer service to hospitals and facilities.
• Prioritize Critical Care, ALS, BLS, and Chair Car transport requests.
• Assist in discharges and interfacility transportation coordination.
• Book patients in CAD system for safe transportation.
• Facilitate with clinical staff to obtain required patient documentation prior to transport.
• Assist in CAS run reports and obtain demographic information for field staff.
• Contribute to service complaint investigations and relay results to relevant teams.
• Operate with supervisory authority for policy compliance and exceptional service.

Skills

EMT certification

Verbal & written communication

Computer proficiency

CAD systems

Leadership / supervisory

Education

High school diploma or GED

Bachelor degree preferred

Tools

CAD systems

Microsoft Office

Job description

Cataldo Ambulance Service Inc. is seeking a Hospital Facilitator to join the CAS Operations Team.

The role ensures patients receive the appropriate level of care (ALS, BLS, Chair Car) and on-time arrival, acting as a liaison between Field Operations, Communications and Revenue Cycle for coordinated transportation across divisions. The Hospital Facilitator will coordinate crews, manage routine and special requests, and maintain accurate patient documentation and CAD entries to support efficient