EMT Dispatcher: Calm Crisis Coordinator for Senior Community

hebrewseniorlife; Dedham (MA); On-site; USD 52,000 - 68,000; Full time

Job summary

Hebrew Senior Life in Dedham, MA, is seeking an EMT Dispatcher to coordinate and dispatch first responders for emergency medical calls across our campus, serving 800+ residents and patients.

The role requires calm under pressure, strong communication, and proficiency with CAD systems and EMS protocols. You will interact with EMTs, prioritize requests, and help ensure safe, timely responses while aligning with the organization's mission.

Qualifications

• High school diploma or equivalent (required).
• Proficient with computer-aided dispatch systems and other communication tools like VoiceFriend.
• Ability to multitask and work under pressure.
• Excellent communication skills and the ability to remain calm.
• Knowledge of medical terminology and emergency response protocols.
• Shift work including weekends, holidays, and overnight.
• Clean criminal background and drug screening.
• Physical fitness and sitting for extended periods.

Responsibilities

• Emergency Call Management: Receive emergency calls, stay calm, gather information, determine severity.
• Dispatch Coordination: Use CAD systems to assign staff and optimize response times.
• Communication: Relay information to EMTs and responders via phone and radio.
• Resource Management: Maintain records; coordinate with other services during major incidents.
• Decision-making: Deploy resources based on urgency and type of emergency.
• Customer Service: Demonstrate empathy and professionalism with distressed callers.
• Training and Compliance: Stay up-to-date with protocols and guidelines.
• Problem Solving: Adapt to changing circumstances during emergencies.

Skills

Customer service

Communication

First Responder

Multitasking

Calm under pressure

Team player

Medical terminology

Education

High school diploma or equivalent

Tools

MaxtrixCare

Meditech

Ciscor OneSource

RoamAlert

Premysys

exacqVision CCTV

iTrak

Job description

Hebrew Senior Life in Dedham, MA, is seeking an EMT Dispatcher to coordinate and dispatch first responders for emergency medical calls across our campus, serving 800+ residents and patients.

The role requires calm under pressure, strong communication, and proficiency with CAD systems and EMS protocols. You will interact with EMTs, prioritize requests, and help ensure safe, timely responses while aligning with the organization's mission.