EMSX Trading Desk Support Pro

Bloomberg; New York (NY); On-site; USD 120,000 - 150,000; Full time

Job summary

Bloomberg is seeking an Electronic Trading Support Specialist for the EMSX Trade Desk in New York. You will provide real-time support to institutional traders using EMSX, troubleshoot order routing, and help clients navigate trading workflows.

You will collaborate with product, engineering, sales, and client success teams to resolve issues, communicate clearly in time-sensitive situations, and identify improvements to workflows and processes. Expertise in EMSX/OMS, FIX, and APIs is a plus.

Qualifications

• Strong client service mindset with excellent communication and problem-solving skills.
• Ability to thrive in a fast-paced, time-sensitive environment while managing multiple priorities.
• Strong attention to detail and the ability to stay organized under pressure.
• Excellent judgment and the ability to prioritize competing client requests effectively.
• Strong analytical and troubleshooting skills with a structured approach to problem solving.
• Demonstrated ability to collaborate across teams and build strong working relationships.
• A proactive mindset with the ability to take ownership of issues from investigation through resolution.
• An interest in financial markets, electronic trading, and client-facing technology.

Responsibilities

• Provide real-time support for clients using Bloomberg's EMSX platform across the AMER region.
• Investigate and resolve issues related to order routing, executions, allocations, connectivity, and electronic trading workflows.
• Partner with clients, brokers, Product, Engineering, Sales, Implementation, and global support teams to resolve workflow and trading-related issues.
• Communicate clearly and professionally with clients and internal stakeholders, particularly during time-sensitive trading situations.
• Prioritize multiple client requests while exercising sound judgment in a fast-paced environment.
• Monitor trading activity to identify trends, recurring issues, and opportunities to improve client workflows.
• Escalate complex product or technical issues with clear documentation and appropriate business context.
• Become a subject matter expert in Bloomberg's EMSX platform, electronic trading workflows, and client use cases.
• Contribute to process improvements, knowledge sharing, team documentation, and best practices.
• Identify opportunities to improve team efficiency through automation, AI-enabled solutions, and continuous process improvements.
• Foster a collaborative, team-first environment by sharing knowledge and supporting colleagues.

Skills

Client service mindset

Communication skills

Problem-solving

Attention to detail

Time management

Analytical thinking

Cross-team collaboration

Proactive ownership

Interest in financial markets

Tools

EMS/OMS familiarity

FIX Protocol knowledge

APIs / logs / trade data troubleshooting

Job description

Bloomberg is seeking an Electronic Trading Support Specialist for the EMSX Trade Desk in New York. You will provide real-time support to institutional traders using EMSX, troubleshoot order routing, and help clients navigate trading workflows.

You will collaborate with product, engineering, sales, and client success teams to resolve issues, communicate clearly in time-sensitive situations, and identify improvements to workflows and processes. Expertise in EMSX/OMS, FIX, and APIs is a plus.