EMS Operations Supervisor - EMT - Located in Springfield, MA

American Medical Response; Springfield (MA); On-site; USD 54,000 - 70,000; Full time

Job summary

American Medical Response is seeking an EMS Full-Time Operations Supervisor – EMT in Springfield, MA to oversee and support EMS field personnel, ensuring high-quality patient care and efficient operations.

The role combines leadership, clinical oversight, and daily staffing coordination, with responsibilities spanning scheduling, incident response, quality assurance, and HR processes. Compensation ranges from $54,000 to $70,000 per year, based on experience.

Qualifications

• 3+ years EMT experience and prior supervisory or instructor experience preferred.
• Current EMT certification required.
• High school diploma or GED required; degree preferred in Business/Healthcare or related field.

Responsibilities

• Support, coach, and supervise EMS personnel.
• Ensure clinical quality, protocol compliance, and continuous improvement.
• Assist with scheduling, shift coverage, and daily staffing needs.
• Respond to major incidents and coordinate operations during emergencies or disasters.
• Investigate accidents, incidents, and customer concerns; document and resolve issues.
• Maintain relationships with fire, police, hospitals, and other partner agencies.
• Oversee narcotics management, fleet readiness, and unit stocking.
• Communicate company updates, gather field feedback, and help resolve employee concerns.
• Participate in training, orientation, performance feedback, and employee development.
• Support HR processes including counseling, grievances, and disciplinary actions.
• Complete required reports, paperwork, and operational documentation.

Skills

Leadership

Communication

Problem solving

Education

HS diploma or GED

Associate or Bachelor's degree preferred

Job description

More Information About This Job

EMS Full-Time Operations Supervisor – EMT in Springfield, MA

$54,000-$70,000 per year depending on relevant experience

Application Deadline: Friday September 12th at 5pm EST

Position Overview

Located in Springfield, MA

The Operations Supervisor ensures the delivery of high‑quality, compassionate patient care by supporting and supervising EMS field personnel. This role combines leadership, clinical oversight, and operational coordination to keep units staffed, prepared, and performing at their best.

Key Responsibilities

• Support, coach, and supervise EMS personnel
• Ensure clinical quality, protocol compliance, and continuous improvement.
• Assist with scheduling, shift coverage, and daily staffing needs.
• Respond to major incidents and coordinate operations during emergencies or disasters.
• Investigate accidents, incidents, and customer concerns; document and resolve issues.
• Maintain relationships with fire, police, hospitals, and other partner agencies.
• Oversee narcotics management, fleet readiness, and unit stocking.
• Communicate company updates, gather field feedback, and help resolve employee concerns.
• Participate in training, orientation, performance feedback, and employee development.
• Support HR processes including counseling, grievances, and disciplinary actions.
• Complete required reports, paperwork, and operational documentation.

Qualifications

Experience

• At least 3 years of EMT experience
• Prior supervisory, FTO, or instructor experience preferred

Education

• High school diploma or GED required
• Associate or Bachelor’s degree in Business, Healthcare, or related field preferred

Skills

• Strong communication, leadership, and problem‑solving abilities
• Ability to maintain confidentiality and use sound judgment

Licenses/Certifications

• Current EMT certification
• Must meet AMR driving policy requirements

Why Choose AMR?

AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors

—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Compensation: $54,000 - $70,000 per year (depending on relevant experience). Check out our careers site benefits page to learn more about our benefit options.