Supervisor Operations - Located in Stone Mountain, GA

American Medical Response; Stone Mountain (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

American Medical Response in Stone Mountain, GA is hiring a Supervisor, Operations to oversee day-to-day EMS field operations, staffing, scheduling, and equipment maintenance.

You will mentor field staff, review PCRs, coordinate with public safety and hospital partners, manage shifts, and help implement department policies. A valid EMT/Paramedic certification, 3+ years EMS experience, and a clean driving record are required.

Qualifications

• Minimum 3 years of EMS field experience.
• EMT/Paramedic Certification.
• State Driver’s License with clean driving record.
• BLS, ACLS, PALS/PEPP, BTLS/PHTLS Certifications.
• High School Diploma or GED; some advanced education preferred.

Responsibilities

• Supervise, direct, and develop field staff to ensure high patient care levels.
• Maintain quality field operations through daily oversight and evaluation.
• Act as liaison between the company, patients, public safety agencies, and hospitals.
• Mentor employees and conduct performance evaluations; provide disciplinary actions as needed.
• Manage staffing, scheduling, and shift bids; cover open shifts as necessary.
• Oversee operation, utilization, and maintenance of EMS equipment.
• Review PCRs and field paperwork for accuracy and timely reconciliation.
• Investigate incidents and complaints; drive corrective actions and learning.

Skills

EMS field experience

Leadership experience

EMT/Paramedic Certification

Driver’s license

Education

High School Diploma or GED

Advanced education preferred

Job description

Located in Stone Mountain, GA

Job Description

IMMEDIATELY HIRING

Supervisor, Operations

Dekalb County, GA

• FULL-TIME**

The Supervisor Operations is responsible for overseeing day-to-day operations which may include staffing, scheduling, ensuring maintenance of equipment and supplies, internal communications, budgetary considerations, outside agency interface, and community relations.

Essential Functions/Duties

• Supervise, direct, and develop field staff to provide the highest possible level of patient care.
• Maintain quality field operations through daily contact, oversight, communication, and evaluation.
• Act as a liaison between the company and its patients, public safety agencies, training institutions, hospital representatives, and other applicable personnel.
• Mentor employees, conduct performance evaluations, provide disciplinary actions to assigned personnel, and facilitate individual and team development to drive positive results.
• Work with other members of the Management and Supervisory team to minimize problems, correct staffing and scheduling issues, and continuously improve service.
• Participate in the development, formulation, modification, and implementation of department policies, standards, regulations, and general operating guidelines and procedures associated with EMS delivery.
• Maintain appropriate staffing levels for field units, manage shift calendars, and facilitate shift bids. Cover open shifts with appropriate employee assignments or by filling in as needed.
• Supervise the effective operation, utilization, and maintenance of medical apparatus and equipment.
• Review Patient Care Reports (PCRs) and other field paperwork for accuracy, ensuring that it is reconciled timely on a daily basis.
• Thoroughly investigate incidents and complaints involving assigned units or personnel and resolve in the best manner possible.
• Prepare reports and manage projects as assigned by the Operations Manager.
• Assure that all necessary payroll is properly completed and submitted in a timely manner.
• Assist with and engage in the recruitment and training of new employees.
• Maintain employee training records and track employee certifications/accreditations for compliance.

Qualifications

• Minimum 3 years of EMS field experience.
• Prior FTO or other leadership/supervisory experience preferred.
• 6 months in current operations
• High School Diploma or Equivalent (GED), with some advanced education preferred.
• EMT/Paramedic Certification.
• State Driver’s License with driving record in compliance with GMR’s Safety & Driving policy
• BLS, ACLS, PALS/PEPP, BTLS/PHTLS Certifications.

Why Choose AMR? AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information About This Job

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