EMS Operations Supervisor - EMT

Rural Metro Fire Department; Springfield (MA); On-site; USD 54,000 - 70,000; Full time

Job summary

AMR in Springfield, MA is seeking an EMS Full-Time Operations Supervisor – EMT to lead and supervise EMS field personnel, ensuring high-quality patient care and operational readiness.

The role includes coordinating staffing, ensuring protocol compliance, and overseeing field operations. Must hold current EMT certification and meet AMR driving policy requirements; 3+ years EMT experience and supervisory experience are preferred.

Qualifications

• 3+ years EMT experience
• Supervisory, FTO, or instructor experience preferred
• Current EMT certification and ability to meet AMR driving policy requirements

Responsibilities

• Support, coach, and supervise EMS personnel
• Ensure clinical quality and protocol compliance
• Assist with scheduling, shift coverage, and staffing
• Respond to major incidents and coordinate operations
• Investigate incidents and document resolutions
• Oversee narcotics management, fleet readiness and stocking
• Communicate updates and gather field feedback
• Participate in training, orientation, and performance feedback
• Support HR processes including counseling and disciplinary actions
• Complete required reports and operational documentation

Skills

Communication

Leadership

Problem solving

Education

HS diploma or GED

Associates or Bachelors in Business/Healthcare

Job description

EMS Full-Time Operations Supervisor – EMT in Springfield, MA

$54,000-$70,000 per year depending on relevant experience

Application Deadline: Friday September 12th at 5pm EST

Position Overview

The Operations Supervisor ensures the delivery of high‑quality, compassionate patient care by supporting and supervising EMS field personnel. This role combines leadership, clinical oversight, and operational coordination to keep units staffed, prepared, and performing at their best.

Key Responsibilities

• Support, coach, and supervise EMS personnel
• Ensure clinical quality, protocol compliance, and continuous improvement.
• Assist with scheduling, shift coverage, and daily staffing needs.
• Respond to major incidents and coordinate operations during emergencies or disasters.
• Investigate accidents, incidents, and customer concerns; document and resolve issues.
• Maintain relationships with fire, police, hospitals, and other partner agencies.
• Oversee narcotics management, fleet readiness, and unit stocking.
• Communicate company updates, gather field feedback, and help resolve employee concerns.
• Participate in training, orientation, performance feedback, and employee development.
• Support HR processes including counseling, grievances, and disciplinary actions.
• Complete required reports, paperwork, and operational documentation.

Qualifications

Experience:

• At least 3 years of EMT experience
• Prior supervisory, FTO, or instructor experience preferred

Education:

• High school diploma or GED required
• Associate or Bachelor’s degree in Business, Healthcare, or related field preferred

Skills:

• Strong communication, leadership, and problem‑solving abilities
• Ability to maintain confidentiality and use sound judgment

Licenses/Certifications:

• Current EMT certification
• Must meet AMR driving policy requirements

Why Choose AMR?

AMR is one of Global Medical Response (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors

—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Compensation: $54,000 - $70,000 per year (depending on relevant experience). Check out our careers site benefits page to learn more about our benefit options.