EMS Operations Supervisor - Lead Field Team & Patient Care

American Medical Response, Inc.; Amarillo (TX); On-site; USD 72,000 - 90,000; Full time

Job summary

Global Medical Response in Amarillo, TX is seeking an Operations Supervisor to oversee day-to-day EMS operations and supervise field staff to ensure high-quality patient care.

The role requires flexibility to work nights, weekends, and holidays, with responsibilities including staffing, scheduling, equipment maintenance, budgeting, and liaison work with public safety agencies; leadership and mentoring of team members are essential.

Qualifications

• Minimum 3 years of EMS field experience.
• State EMT or Paramedic Certification.
• High School Diploma or GED.
• State Driver's License with driving record in compliance with policy.
• As required for EMT or Paramedic: BLS, ACLS, PALS/PEPP, BTLS/PHTLS Certifications.
• FTO or supervisory experience preferred.
• Some advanced education is preferred.

Responsibilities

• Supervise and develop field staff to ensure high-quality patient care.
• Maintain operational quality through daily oversight and communication.
• Act as a liaison among the company, patients, and public safety agencies.
• Mentor employees, conduct performance evaluations, and support team development.
• Collaborate with management to address staffing and service improvement.
• Participate in the development and implementation of departmental policies and procedures.
• Manage staffing levels, shift calendars, and fill open shifts as needed.
• Oversee the operation and maintenance of medical equipment.

Skills

EMS Experience

Leadership

Staffing & Scheduling

Budgeting

Communication

Education

High School Diploma or GED

Job description

Global Medical Response in Amarillo, TX is seeking an Operations Supervisor to oversee day-to-day EMS operations and supervise field staff to ensure high-quality patient care.

The role requires flexibility to work nights, weekends, and holidays, with responsibilities including staffing, scheduling, equipment maintenance, budgeting, and liaison work with public safety agencies; leadership and mentoring of team members are essential.