EMS Operations Supervisor (EMT) - Lead & Coordinate Teams

Rural Metro Fire Department; Springfield (MA); On-site; USD 54,000 - 70,000; Full time

Job summary

AMR in Springfield, MA is seeking an EMS Full-Time Operations Supervisor – EMT to lead and supervise EMS field personnel, ensuring high-quality patient care and operational readiness.

The role includes coordinating staffing, ensuring protocol compliance, and overseeing field operations. Must hold current EMT certification and meet AMR driving policy requirements; 3+ years EMT experience and supervisory experience are preferred.

Qualifications

• 3+ years EMT experience
• Supervisory, FTO, or instructor experience preferred
• Current EMT certification and ability to meet AMR driving policy requirements

Responsibilities

• Support, coach, and supervise EMS personnel
• Ensure clinical quality and protocol compliance
• Assist with scheduling, shift coverage, and staffing
• Respond to major incidents and coordinate operations
• Investigate incidents and document resolutions
• Oversee narcotics management, fleet readiness and stocking
• Communicate updates and gather field feedback
• Participate in training, orientation, and performance feedback
• Support HR processes including counseling and disciplinary actions
• Complete required reports and operational documentation

Skills

Communication

Leadership

Problem solving

Education

HS diploma or GED

Associates or Bachelors in Business/Healthcare

Job description

AMR in Springfield, MA is seeking an EMS Full-Time Operations Supervisor – EMT to lead and supervise EMS field personnel, ensuring high-quality patient care and operational readiness.

The role includes coordinating staffing, ensuring protocol compliance, and overseeing field operations. Must hold current EMT certification and meet AMR driving policy requirements; 3+ years EMT experience and supervisory experience are preferred.