EMS Operations Lead: Field Safety & Dispatch

Ambulnz NY, LLC; Ridgewood (NJ); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical

Dental

Vision with company contribution

Paid Time Off

401k

Job summary

DocGo is seeking an Operations Supervisor in Ridgewood, NY, to oversee EMS field operations and crew performance. The role centers on safety, dispatch support, and ensuring timely service delivery in coordination with fleet maintenance.

The ideal candidate has 5+ years in EMS, EMT/BLS certificates, and strong communication and organizational skills. The position is full-time with competitive hourly pay and standard benefits, requiring on-site work across NY areas.

Qualifications

• EMS experience required in field operations.
• EMT and BLS certifications are required.
• Valid NY State Driver’s license required.
• 3+ years in a supervisory role preferred.
• Knowledge of HIPAA and patient privacy is essential.
• Proficiency with Microsoft Office and scheduling.

Responsibilities

• Performs field checks on crews/trucks to ensure safety and standards.
• Troubleshoots issues with Operations Manager or Fleet Mechanic.
• Assists crews with lift assists in the field.
• Maintains supplies and equipment for trucks and orders.
• Manages call-outs and fills gaps as needed.
• Educates crews on PCS; assists with PCS documentation.
• Supports dispatch to ensure scheduling efficiency.
• Transports vehicles as directed by Fleet or Operations.
• Reports to Operations Manager and completes tasks timely.
• Attends meetings and maintains required certifications.
• Performs related duties as needed.

Skills

EMS experience

EMT certificate & BLS

HIPAA knowledge

Microsoft Office

Staff scheduling

Time management

Communication skills

Education

EMT/BLS Certification

Tools

CEVO-4 Certification

Job description

DocGo is seeking an Operations Supervisor in Ridgewood, NY, to oversee EMS field operations and crew performance. The role centers on safety, dispatch support, and ensuring timely service delivery in coordination with fleet maintenance.

The ideal candidate has 5+ years in EMS, EMT/BLS certificates, and strong communication and organizational skills. The position is full-time with competitive hourly pay and standard benefits, requiring on-site work across NY areas.