EMS Field Operations Supervisor — Dispatch & Fleet Lead

Ambulnz NY, LLC; New York (NY); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision (with company contribution)

Paid Time Off

401k

Job summary

DocGo is seeking an Operations Supervisor for Ridgewood, NY to oversee field crews, ensure safety standards, and assist dispatch with scheduling efficiencies. The role requires 5+ years EMS experience, EMT and BLS certificates, and a NY driver’s license.

You will lead teams, maintain equipment, and coordinate with the Operations Manager. Strong communication, organizational, and time-management skills are essential, along with proficiency in Microsoft Office and CEVO-4 knowledge.

Qualifications

• 5+ years of EMS experience (Required).
• EMT certificate & BLS certificate (Required).
• Valid NY State Driver’s license (required).
• 3+ years of experience in a supervisory role (preferred).
• CEVO-4 Certificate.
• Knowledge of HIPAA (Health Insurance Portability and Accountability).
• Problem solving skills, attention to detail, & organization skills.
• Proficiency in Microsoft Office.
• Staff scheduling experience.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.

Responsibilities

• Performs field checks on crews/trucks to ensure safety and operational standards are met.
• Troubleshoots issues to the Operations Manager/Fleet Mechanic for resolution.
• Assists crews with lift assists in the field.
• Helps maintain supplies/equipment for trucks and ordering.
• Assists with managing call-outs by contacting staff to fill operational gaps as needed.
• Educates the crews on the PCS and assists with any missing PCS’s.
• Understands the dispatch process and is able to assist dispatch as needed to ensure scheduling efficiences and optimization.
• Transport vehicles as needed by direction of the Fleet Mechanic or Operational personnel.
• Reports directly to the Operations Manager and completes tasks assigned in a timely manner.
• Reports to the required location and makes themselves available for company meetings in other locations as needed.
• Completes daily operations reports, attends all meetings as required, and maintains all relevant certifications.
• Perform additional related duties as needed.

Skills

EMS experience

Leadership

Communication

Time management

Detail oriented

Problem solving

Microsoft Office

Scheduling

Calm under stress

Education

EMT certificate & BLS

CEVO-4 Certificate

Tools

Microsoft Office

Job description

DocGo is seeking an Operations Supervisor for Ridgewood, NY to oversee field crews, ensure safety standards, and assist dispatch with scheduling efficiencies. The role requires 5+ years EMS experience, EMT and BLS certificates, and a NY driver’s license.

You will lead teams, maintain equipment, and coordinate with the Operations Manager. Strong communication, organizational, and time-management skills are essential, along with proficiency in Microsoft Office and CEVO-4 knowledge.