EMS Operations Lead

Patriotambulance; Lansing (MI); Vor Ort; USD 30.000 - 47.000; Vollzeit

Zusammenfassung

Patriotambulance is seeking an Operations Supervisor to lead service operations, supervise Supervisors and staff, and ensure delivery of quality patient care. The role requires coordinating daily activities, managing shift staffing, and providing real-time leadership in a high-pressure environment.

You will develop reports, analyze data for trends, and collaborate with facilities and stakeholders while promoting a safe, compliant, and efficient work culture.

Qualifikationen

• Active EMT or Paramedic license in the State of Michigan.
• Minimum of 5 years of experience in a management or leadership role (Preferred).
• Must communicate effectively with excellent public speaking skills.
• Ability to coach, counsel, or remediate staff constructively.

Aufgaben

• Oversee and lead service operations to ensure quality delivery and staffing.
• Directly supervise Supervisors and staff; coordinate daily operational activities.
• Manage staffing for current and upcoming shifts and update staffing plans.
• Provide in-the-moment leadership, coaching, and performance management.
• Communicate with internal staff and external facilities and stakeholders.
• Investigate complaints and incidents with proper escalation.
• Prepare reports and analyze data for trends and variances.

Kenntnisse

Leadership

Staff management

Crisis management

Coaching & training

Communication

Data analysis

Policy adherence

Ausbildung

EMT/Paramedic license (active)

Jobbeschreibung

Patriotambulance is seeking an Operations Supervisor to lead service operations, supervise Supervisors and staff, and ensure delivery of quality patient care. The role requires coordinating daily activities, managing shift staffing, and providing real-time leadership in a high-pressure environment.

You will develop reports, analyze data for trends, and collaborate with facilities and stakeholders while promoting a safe, compliant, and efficient work culture.