Frontline Operations Leader, Service Delivery

Patriot Ambulance Service Inc.; Lansing (MI); Presencial; USD 70.000 - 95.000; Jornada completa

Descripción de la vacante

Patriot Ambulance Service Inc. is seeking an Operations Supervisor in Michigan to oversee service operations, staffing, and staffing plans in a fast-paced environment.

You will lead Supervisors, staff, and support teams, ensuring adherence to policies and high-quality patient care. The role requires strong leadership, excellent communication, and the ability to coach staff effectively while managing crisis situations and driving continuous improvement through data and reporting.

Formación

• Must hold an active EMT or Paramedic license in Michigan.
• Minimum of 5 years of experience in a management or leadership role.
• Must possess a valid Michigan driver's license with approved driving status.
• Background check must be clear of a felony conviction.
• Must be able to generate reports, analyze data, and make decisions based on available information.
• Excellent public speaking and communication skills.
• Ability to coach staff in a constructive and positive manner.

Responsabilidades

• Oversee and lead service operations, ensuring quality service, flow and staffing.
• Direct supervision of Supervisors and staff; coordinate daily operational activities per Policies and Procedures.
• Manage staffing for current and upcoming shifts; adjust staffing plans as needed.
• Provide on-the-spot leadership, coaching and performance management.
• Communicate with internal staff and external facilities and stakeholders.
• Investigate complaints, injuries, and policy violations in collaboration with leadership.
• Prepare reports, analyze data, and identify trends to inform improvements.
• Lead special projects and data analysis to support operational decisions.
• Collaborate with HR in hiring, investigations, payroll, and policy development.
• Represent the company in meetings and relay developments to staff.
• Ensure staff safety, adherence to dress code, and professional appearance.

Conocimientos

Leadership

Communication

Coaching

Decision making

Critical thinking

Public speaking

Educación

Active EMT or Paramedic license in Michigan

Descripción del empleo

Patriot Ambulance Service Inc. is seeking an Operations Supervisor in Michigan to oversee service operations, staffing, and staffing plans in a fast-paced environment.

You will lead Supervisors, staff, and support teams, ensuring adherence to policies and high-quality patient care. The role requires strong leadership, excellent communication, and the ability to coach staff effectively while managing crisis situations and driving continuous improvement through data and reporting.