EMS Dispatcher: Master Critical Call Coordination

County Emergency Communications; Town of Butler (WI); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee‑assistance services

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in Wisconsin is seeking Emergency Medical Dispatchers to join a fast-paced 24/7 operations center. You will receive medical calls, confirm location, gather details, and determine response priorities using approved protocols.

Responsibilities include directing ambulance resources, providing protocol-based guidance, documenting calls, and participating in quality-review activities.

Qualifications

• High school diploma or equivalent required.
• CPR certification may be required.
• EMD certification preferred; sponsor training may be provided.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through approved medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Communication skills

Data entry

Multitasking

Stress management

Education

High school diploma or equivalent

CPR certification

Emergency Medical Dispatcher certification (preferred)

Job description

County Emergency Communications in Wisconsin is seeking Emergency Medical Dispatchers to join a fast-paced 24/7 operations center. You will receive medical calls, confirm location, gather details, and determine response priorities using approved protocols.

Responsibilities include directing ambulance resources, providing protocol-based guidance, documenting calls, and participating in quality-review activities.