EMS Emergency Dispatcher: Critical Communications Specialist

911 Emergency Communications; Upperglade (WV); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Upperglade, WV seeks Emergency Medical Dispatchers to support urgent medical calls by gathering patient information, confirming locations, and coordinating EMS resources.

You may provide approved instructions before responders arrive, following dispatch protocols and oversight requirements. The role involves extended shifts, overnights, weekends, and overtime as needed.

Qualifications

• High school diploma or equivalent required or preferred.
• Emergency Medical Dispatcher certification before appointment may be required.
• CPR certification may be required; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication skills

Multitasking

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

Job description

911 Emergency Communications in Upperglade, WV seeks Emergency Medical Dispatchers to support urgent medical calls by gathering patient information, confirming locations, and coordinating EMS resources.

You may provide approved instructions before responders arrive, following dispatch protocols and oversight requirements. The role involves extended shifts, overnights, weekends, and overtime as needed.