EMS Emergency Dispatcher: 24/7 Critical Communications Pro

911 Emergency Communications; Glen Jean (WV); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Insurance coverage

Paid leave

Continuing education

Job summary

911 Emergency Communications in Glen Jean, WV seeks an Emergency Medical Dispatcher to receive calls involving illnesses and injuries, confirm locations, and determine response priorities using approved protocols. The role involves coordinating ambulance resources and providing instructions as needed, with opportunities for ongoing training and certification support.

Employees may work extended shifts in a continuous operation, with overtime and weekend coverage typical.

Qualifications

• High school diploma or recognized equivalent commonly required.
• May require Emergency Medical Dispatcher certification depending on vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Active listening

Clear communication

Multitasking

Decision making

Education

High school diploma

Tools

Medical dispatch system

Job description

911 Emergency Communications in Glen Jean, WV seeks an Emergency Medical Dispatcher to receive calls involving illnesses and injuries, confirm locations, and determine response priorities using approved protocols. The role involves coordinating ambulance resources and providing instructions as needed, with opportunities for ongoing training and certification support.

Employees may work extended shifts in a continuous operation, with overtime and weekend coverage typical.